Ratings based on 44 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Kan is Beautiful. the view and the rooms are super clean and beautiful. The only problem I has was the Staff! the customer service was super bad. Front desk was ok but not helpful at all. there are 2 bartenders a guy and a lady. they were both mean and rude. we asked for hot water, he refused to give us hot water! we got 2 coffees he charged us $25.00. the next day we got hot water from the lady and she asked us if we want to tip, and we said no! she gave us attitude and she refused to help us later that day. there are 2 servers in the restaurant. a guy name Gustavo I believe, he is super nice and friendly. also a short girl black short hair, I do not remember her name she is also nice and helpful. I would go back to that hotel only for the view but not the staff.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 24 Oct 2024
We loved this hotel, we stayed 9 nights and everything was clean and organized in the room. The house keeping lady/guy did an excellent job. Don’t forget to leave a daily tip to her/him. The workers at kan tulum are always alert to have everything clean, safe,funtionally and well maintained atmosphere. Plus the hotel have workers taking turns 24/7 taking care of your cars at parking lot to Making sure no one breaks in into your car. The nature and vibe inside the hotel is unique! Loved the design of the hotel and the feeling it gives you. The pools were always clean as well. They have a spa, boutique, and restaurant but these extra cost. The hotel has a cenote and a bar besides it, plus like a small cave with seats so you can relax with your partner or friends. The hotel has bicicles for rental as well. But We really didnt get the chance to enjoy these services since we already had activities planned. But next time we will enjoy every service for sure. Quick tips to the hotel, just get alittle bigger trash cans inside the rooms. And something i noticed. Just be careful when you are stepping out of the bathtub/shower it will get alittle bit slippery in the floor. Just put a towel so you wont fall. And the most important tip that will help taxis and new arrivals is to put a small sign at the very front street entrance that says KAN TULUM. These tips didnt affect my stayed but it will help new arrivals. We really recommend others to stay at Kan Tulum.
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 11 Oct 2024
Desde que llegamos hasta que nos fuimos, el servicio fue excelente. Todo el staff fue súper atentos y amigables. Hasta nos recomendaron lugares para comer y visitar. Al host, Azúl, Benjamín y Gustavo muchísimas gracias por hacer de esta estadía una muy especial.
La habitación es amplia y es tal cuál las fotos. El hotel tranquilo al menos para esta época que es "low season". El cenote es un must! Creo que es el único cenote con barra.
No se pueden ir sin hacerse un masaje en el spa. Las chicas fueron excelentes.
by A verified traveler
Posted 10 Sep 2024
Very peaceful, but easy access to town and to the ruins via hired bikes.
Comment from Hotel Management
18 Sep 2024 by Lucia, Hotel Management
We're very glad to know that you enjoyed your stay with us, Colm! Hope to have you again anytime soon.
by A verified traveler
Posted 3 Sep 2024
Interior, the property is gem. The atmosphere they provide is great. Definitely a location for a relaxing break single or a couple’s retreat. I went with my significant partner and we loved it.
Pros:
The communication that Kan has is great. You can chat with them via WhatsApp.
They have someone watch your vehicle overnight, we rented a mo-pad and they made me feel safe leaving it there.
THE FOOD IS GREAT, they have their own “restaurant” and speakeasy. Drink are good, if you have a big tolerance then you’ll need a couple of drinks, I had about 4/5 (mixed drinks) and the alcohol wasn’t hitting.
They’re near a beach, and honestly you need to visit the PRIVATE beach club they have to offer. Pricing isn’t bad for the visit. We were there for 5hrs.
Cons:
When getting there, let’s just say it’s kinda hidden. Love the idea that it’s a complete different environment once you get there. But even our taxis guy was having an issue getting to the entrance. But the entrance is easy to find once your there.
Checking in, no one really approached us when we got there it was kinda an open area, we asked “hey, how do we check in” then we were redirected to the check in area.
The roads surrounding the area, long story short if you rent a mo-pad watch out for wholes and puddle of water. Not every road will have a street light so you’ll be riding in the dark with only your head lights.
Overall, I really love the place and would DEFINITELY recommend it for a get away.
Comment from Hotel Management
18 Sep 2024 by Lucia, Hotel Management
Hey Cristopher! So glad to know that you really enjoyed your stay with us. Thank you so much for your detailed review, it's very helpful! Hope to have you staying with us again soon.
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
24 Sep 2024 by Lucia, Hotel Management
Nos llena de alegría saber que nuestro equipo logró brindarle la atención y el servicio que merece. Siempre trabajamos para asegurar que nuestros huéspedes se sientan bien atendidos.
by A verified traveler
Posted 29 Jul 2024
Overall it was my first time in Tulúm but the property where we stayed was nice and all but breakfast was not included nothing was included we had to pay for everything the lights when off for hrs the staff was really nice especially Richard Perez…
Comment from Hotel Management
24 Sep 2024 by Lucia, Hotel Management
Thank you for sharing your experience at KAN Tulum. We’re glad to hear that you enjoyed your stay and we truly appreciate your kind words about our team, especially Richard Pérez. We always strive to provide warm and personalized service.We apologize for the inconveniences you experienced, such as breakfast not being included and the power outage. Your feedback is very valuable to us, and we will work on improving those aspects to ensure a more seamless experience in the future. We hope to have the opportunity to welcome you again and exceed your expectations.
