Ratings based on 101 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Aug 2022 on Hotels
Wonderful hotel. Service is excellent, the breakfast buffet a dream. Facilities new and clean, the garden quiet and relaxing. I wish they had a proper outdoor pool and it would be just perfect
by A verified traveler
Posted 25 Jul 2022
Modern, elegant property with everything available to make it a most comfortable stay. Loved the indoor pool as lovely to unwind at the end of the day.
The staff were very welcoming and very attentive especially at breakfast and dinner. Will come back again!
by A verified traveler
Posted 28 Feb 2022
People who work at the hotel are super sweet and helpful. The hotel itself feels like a big chalet, chic and cozy. Really home away from home. Even the short drive to gondola didn’t bother me as it was organized and smooth.
Comment from Hotel Management
28 Feb 2022 by Federica Ferrari - Front Office Manager, Hotel Management
Dear Lyudmila, On behalf of the entire staff and myself I would like to take this opportunity to thank you for choosing our hotel to enjoy your recent vacation in La Thuile and thank you for your kind comments about the facilities and the staff. We strive to improve our service all the time so it's rewarding when the effect is being felt by our distinguished guests.
I do look forward to welcoming you back in a near future
With kind regards
by A verified traveler
Top!
Posted 29 Jan 2022 on HotelsWe had an amazing time at Montana lodge. The level of service is excellent and we were made to feel truly welcome. The front desk staff were incredibly helpful in organising restaurants, ski hire, lessons and lift passes. We shall return!
Comment from Hotel Management
29 Jan 2022 by Federica Ferrari, Hotel Management
Dear Guest,
On behalf of the entire staff of Montana Lodge and myself I would like to take this opportunity to thank you for choosing our hotel to enjoy your recent vacation in La Thuile and thank you for your kind comments about the facilities and the staff. We strive to improve our service all the time so it's rewarding when the effect is being felt by our distinguished guests.
I do look forward to welcoming you back in a near future
With kind regards
Federica Ferrari Front Office Manager
by A verified traveler
Posted 10 Jul 2021
Beautiful location, nicely decorated. Very friendly staff
by A verified traveler
Ski Trip, New Year 2020
Posted 5 Jan 2020 on HotelsLovely modern hotel with beautiful views, great service from all the staff, the spa was amazing after a day on the ski slopes.
The shuttle service to the gondola and back to hotel was very efficient.
Comment from Hotel Management
10 Jan 2020 by GM, Hotel Management
Dear Scott
Thank you for staying with us and for taking your time to write your comments. We are looking froward to welcoming you again in the near future
Best Regards
Massimo Chiappo
General Manager
by A verified traveler
Posted 13 Dec 2019 on Hotels
My husband and I first stayed at Montana Lodge and Spa 3 years ago and left being thoroughly impressed. This time around though feelings have changed. Upon arriving this time around we felt the staff were a little clumsy, eager to impress but without knowing exactly how to go the extra mile.
Do not misunderstand, the hotel is set in the perfect of settings. The rooms are cozy and the views amazing! The food is excellent! The pasta is exceptional and the tiramisu is the best I ever had!
the Spa on the other hand, although with spectacular views was a little smelly (hamam and sauna) and the private spa we booked was not ready on time and the jacuzzi was dirty, so we didn’t use it. We were not charged, however considering I booked a service and complained I would have expected ‘apologies madame, please have a coffee/ wine/ parking/ whatever on us’ now this would go the extra mile, especially for the rate per night! Continuing on the parking... is there really a need to charge 17 euros per day for the parking? Honestly where else can guests park in the middle of the mountains! If you need to coats to be covered, hide it in the rate.
All this being said, we would still stay again... I just hope the hotel manager reads this and ensures they and their staff understand what it actually means to go the extra mile!
Comment from Hotel Management
16 Dec 2019 by GM, Hotel Management
Dear Mrs Joanne
Thank you for staying with us and moreover for sharing your comments. I am glad to read that you have enjoyed our services and our kitchen. At the same time I am sorry for the inconvenience that you have experienced during your visit to our private Spa. I leave at every guest arriving a personal note with my contacts. Moreover in your case I have also left my apologies, since I could not reach you, with a bottle of Prosecco that I hope you have enjoyed.
Regarding the parking, being as we are a mountain resort, during the night time in the winter season like now the weather gets at sub zero temperatures for this reason we give the choice to our guest either to leave the car outside or put put its in our covered garage at a cost incurrence.
Rest assured that your constructive comments have been addressed to our team in order to keep improving our high standard of service. I look forward to your next visit, and until then I send you my
Best Regards
Massimo Chiappo
General Manager
by A verified traveler
Posted 9 Sep 2019 on Hotels
Comment from Hotel Management
17 Sep 2019 by GM, Hotel Management
Dear Valued Guest,
Thank you for your comment. I read with regret of your not satisfaction and the low score you gave us. I personally find it not appropriate since you did not stay in our hotel. The reservation you have made with Hotels.com was a non refundable rate even in case of no show.
I remain at your disposal should you need more information
Best Regards
Massimo Chiappo
General Manager
by A verified traveler
Exceptional experience
Posted 14 Apr 2019 on HotelsIt was a delightful stay thanks to all the staff! The room was exceptional and the swimming pool with refreshing water jets, saunas and steam room after skiing. The massage at the spa was provided by a very experienced and gifted masseuse. The buffet breakfast was a culinary feast. The lunch and dinners were very high quality.
Comment from Hotel Management
20 May 2019 by Massimo Chiappo GM Montana Lodge and Spa, Hotel Management
Dear Ms Lynn,
thank you for writing your comments, and for staying with us. We are glad to read that you have enjoyed your stay and used our facilities. Yes our SPA is a gem, a relax point after a day on the slopes.
We look forward to welcoming you again in the near future.
Best Regards
Massimo Chiappo
General Manager
by A verified traveler
Posted 6 Apr 2019
Fantastic hotel in the gem of La Thuile. Great hotel!
Comment from Hotel Management
20 May 2019 by Massimo Chiappo GM Montana Lodge and Spa, Hotel Management
Dear Valued Guest
Teak you for taking your time in writing you comments. We are delighted to see that you have enjoyed your stay at our Montana Lodge and Spa in La Thuile.
We do look forward to welcoming you in the near future.
Best Regards
Massimo Chiappo
General Manager
