Ratings based on 62 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2024
Super locacion!! Limpio y seguro Muy amable todos los empleados y el dueno super buena gente pendiente de todo. Muy recomendado!!
by A verified traveler
Posted 16 Jul 2024
did not like anything for the price
by A verified traveler
Posted 10 Nov 2023 on Hotels
by A verified traveler
Posted 25 Sep 2023
The property was beautiful and the staff was amazing. I will say it's tough to find staff members sometimes, I imagine it is because we were there during the weekday and staffing was on the lower end but that did not change our experience, it was just something of note. Pool area was great. Our suite was awesome. Great shower area. Parking inside the gated property was a plus.
by A verified traveler
Posted 10 Sep 2023
El lugar es maravilloso pero la calidad humansa el profesionales de todo el personal es de otro planeta Daniela es genial super atenta y muy amable Doña Nora ,velentina ,Alfonso y el seños james son geniales mi esposa y yo estamos muy agradecidos por tan excelente servicio nos llevamos un poquito de cada uno en nustros Corazones saludos y nos vemos pronto Pablo y tatiana....
by A verified traveler
Posted 23 Jul 2023
Excellent service snd beautiful house.
by A verified traveler
Posted 30 May 2023
To start with, the advertised rate is for one person, which in my experience is unusual in hotel booking. That is not disclosed until in the process of finalizing booking. On arrival at the locked gate entrance, thirty minutes before check in time, it took 15 minutes for the gardener workers to find the attendant to open the gate. Check in went smoothly, and staff is very helpful. Desk is not attended most of the time, but again the staff are all helpful, but speak only Spanish.
The building and grounds are beautiful, clean, and well maintained. The main lobby has 4 different levels, and steps are not wheelchair friendly. Nor are there handrails on the many steps down to pool level. The pool is good, but the steps down to the pool have no hand rails and are somewhat difficult to see since they are a uniform dark blue color.
The restaurant is located on an open porch which includes a sitting area and the advertised pool table. Very surprising is the list of extras shown on the free breakfast menu, including café at 4000 pesos for a small cup, as well as extras for juice, a bread basket etc. Most of the better resorts in Armenia have a breakfast buffet, but there were only two or three couples during the days we were there. The porch included a potted cactus located at the end of a couch, that delivered a nasty scratch, when brushed against.
The shower and bathroom did not have any grab bars, and a 1 inch step up into bathroom was not senior friendly.
by A verified traveler
Posted 3 Dec 2022
A little annoyed that we can't get two room keys, but a non-working door key still worked in the room power switch, so good enough. The staff are friendly and helpful, the room is nice, the restaurant food is very good and reasonably priced, the property has a sauna, steam room, treadmill, stationary bike, pool...would be nice to have a hot tub/jacuzzi, but otherwise great. Very close to the airport, so good for early morning flights...beyond that, not very convenient to the town or much else.
by A verified traveler
Posted 5 Jun 2022 on Orbitz
by A verified traveler
Posted 15 May 2022
This property is unique. Rooms are nice, staff is great, location couldn't be better both to go back & forth to the El Edén Internacional Airport but also to surrounding farms, parks and towns.
Comment from Hotel Management
31 May 2022 by Felipe , Hotel Management
Julio Thank you very much for your rating and comment. It fills us with pride that we were able to meet expectations.
