Ratings based on 290 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 23 Sep 2024
Viola was an excellent host and resource. Property was very accessible to train station and downtown walkable area.
by A verified traveler
Posted 3 Aug 2024
Near train station, staff was very accommodating. Room was nice and clean.
by A verified traveler from Miami
Posted 30 Jul 2024
by A verified traveler
Posted 24 Jul 2024
The staff was great. Its a small 5 room hotel close to the city. Clean rooms. Travelled with the family would recommend
by A verified traveler
Posted 27 Jun 2024
The host was available and very helpful. Parking option for an additional cost was well worth it and within a short walking distance. Cute little place with character - had everything that was needed for a comfortable stay.
by A verified traveler
Posted 22 Jun 2024 on Ebookers
by A verified traveler
Very nice hotel but terrible check-in experience
Posted 3 Jun 2024 on HotelsThe hotel itself is very nice. Room was a good size and had a quirky feel to it. Close to the train station too which was perfect for us visiting Cinque Terre.
However, the check-in experience was atrocious. We knew we'd be arriving late (around 22:30) and had advised the hotel this in advance. Received a message a few days before arrival advising we'd be sent instructions for check-in - these never came. Chased up on the day of arrival, and the only messages I received were to say how the room key works (same as every other hotel). We get to the hotel and the main entrance is closed/locked. Tried calling the numbers the sign on the outside wall says, no answer. If it wasn't for a resident who lives above the hotel getting home and opening the front door with her key, we'd have been outside all night (the front door has a code but we'd not been advised of it by this stage).
Whether the lack of message was an issue with the hotel, or the hotels.com messaging service, I'm not sure.
Also, when the staff weren't in reception (only there from 9:00-12:00 and 15:30-18:00 every day), we notice the laptop in reception was left on. Whilst only people staying in the hotel would have access to this, it's not particularly secure, as anybody could hop on the laptop and potentially access other guests personal information etc.
Very nice hotel, but a couple of major issues hugely let it down.
by A verified traveler
Posted 2 Jun 2024
Great service very cute place
by A verified traveler
Posted 28 May 2024 on Hotels
