Ratings based on 304 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
23 Oct 2024 by SimOne, Hotel Management
Dear John, thank you for leaving your review. We are happy to read that we contributed a little to the success of your stay. We hope to have you back as our welcome guest to try to receive the 5 we deserve. Thanks again to the management.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by SimOne, Hotel Management
Dear Linda, thank you for leaving your review. We are happy to read that you have had the opportunity to appreciate the functional location of the structure near the train station for the 5 Terre and the boat dock as well as the professionalism and availability of our collaborators with their excellent advice on how to best experience the city. We hope to have you back as our most welcome guests to be able to have the 5 we deserve, thanks again to the management.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by SimOne, Hotel Management
Dear Annette, thank you for leaving your personal review. We are sorry to read that the functional location of the structure near the train station for the Cinque Terre and the boat dock, as well as the professionalism and availability of our staff with their excellent advice on how to best experience the city, have not fully met your expectations. We hope to have you back as our most welcome guests to get the 5 we deserve, thanks again to the management.
by A verified traveler
Posted 25 Sep 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by SimOne, Hotel Management
Dear guest, thank you for leaving your personal review. Since we haven't written anything, it's difficult for us to use it to improve ourselves.We would just like to remind you that you showed up without any communication regarding the time of your check-in as clearly written in the information you received and that you left us a positive review in the real-time comments on the check-in received.The next day at check-out we did not receive any complaints, rather only thanks for the free bottle of wine received and compliments for the helpfulness received from our collaborators. We're sorry but we give you the same vote in correctness.Thanks the management.
by A verified traveler from Kings Heath
Posted 23 Sep 2024
Traditional building, modern room. Good communication.
Comment from Hotel Management
24 Sep 2024 by SimOne, Hotel Management
Dear guest, thank you for your kind review, we are happy to read that you appreciated our rooms and the communication of our collaborators.Thanks again and we remain at your complete disposal for future needs.
by A verified traveler
Posted 22 Sep 2024
The owner greeted me personally as I was walking down the street lugging around my heavy luggage. He took my luggage and helped me carry it to the hotel. Such an amazing warm and helpful touch. I found both Simone and Elisa kind and hospitable and made my stay feel like I was with family. Thank you so much.
Comment from Hotel Management
22 Sep 2024 by SimOne, Hotel Management
Dear Gina, first of all thank you for your warm review. It was a pleasure to have you as our most welcome guest. Thanks again Elisa and Simone.
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
21 Sep 2024 by SimOne, Hotel Management
Dear guest, thank you for leaving your very personal review, we are sorry that we were not able to satisfy you completely. We would like to remind you that you had a free early check-in with room availability more than 3 hours before the normal time and that at the time of check-out you were able to use the room well after the normal time for free. We hope to have you back as our guest soon so that we can also receive from you the true evaluation that the structure deserves with all its services and the professionalism and availability of our collaborators.Thanks again to the management.
by A verified traveler
Posted 26 Aug 2024
We were greeted by Elisa who was kind enough to let us check-in earlier as we had two tired kids.
We had the two connecting double rooms which were very clean. Comfortable beds and great AC. Unfortunately the window couldnt really open because there was construction in that side of the street (and the room is on the ground floor) but luckily the room was bright enough with lighting.
It is in a great area around the corner from all the restaurants and about a 5 block walk to the main train station which you will need to take if you also plan to take day trips to Cinque Terre or other areas such as Portofino.
Elisa was a very nice and friendly person and gave us good recommendations on what to do around the area. :)
Comment from Hotel Management
29 Aug 2024 by elisa , Hotel Management
Dear Giulianna,thank you for your review. We are happy that you appreciated our facility with its cleanliness and our staff, we really care about making you feel at home! Come back soon with your beautiful family Elisa & Simone
by A verified traveler
Posted 16 Aug 2024 on Hotels
Good room et good position for tourist
Réception excellent
Comment from Hotel Management
17 Aug 2024 by SimOne, Hotel Management
Dear guest, thank you for leaving such a positive review. We are happy to have been able to contribute to the smooth running of your visit. We remain at your complete disposal, thanks again to the management.
by A verified traveler
Great place to stay while visiting Cinque Terre
Posted 11 Aug 2024 on HotelsIt was a great place to say, so close to the train station and pedestrian street with lots of food options. The host speaks very fast so it was hard to catch all of the check-in instructions.
Comment from Hotel Management
12 Aug 2024 by SimOne, Hotel Management
Dear Thomas, first of all thank you for leaving your review. We are happy to read that you had the opportunity to appreciate the functional location of the structure with its proximity to the pedestrian area and the enthusiasm and energy of Elisa.Thanks again to the management.
