Ratings based on 246 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Great location! Super charming! Excellent staff - very helpful! Couldn’t ask for more. Definitely highly recommend!! Will visit again!
Comment from Hotel Management
16 Nov 2024 by Cloé, Hotel Management
Dear Jean,A huge thank you for this warm and enthusiastic comment! We are delighted to read that you were won over by the ideal location, the charm of our establishment and especially by the welcome from our team.Your recommendation is the best reward, and we would be delighted to welcome you again during your next stay in La Rochelle.See you soon!Kind regards,
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Cloé, Hotel Management
Chère Vilma,Merci beaucoup pour cette excellente note de 5/5 ! Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir très prochainement pour un autre séjour tout aussi agréable.Cordialement,
by A verified traveler
Posted 8 Nov 2024
We loved the 2 DOUBLE BEDS in the family room
After driving for 5 hours in the same space it was a luxury to have your own family rooms rock even when only 2 of you
Comment from Hotel Management
9 Nov 2024 by Emy, Hotel Management
Dear Tara,Thank you so much for your wonderful feedback! We are delighted that our family room with its two double beds was able to offer you all the comfort you needed after your long journey. There's nothing like having your own space to relax and enjoy your stay!We look forward to welcoming you back!
by A verified traveler
Posted 26 Sep 2024
Great location, nice interior, lovely breakfast
Comment from Hotel Management
27 Sep 2024 by Emy, Hotel Management
Dear Jill,Thank you very much for your positive feedback! We are delighted to hear that you enjoyed our location, the hotel's interior, and our breakfast. Your satisfaction is our greatest reward, and we are glad that your stay met your expectations.We hope to have the pleasure of welcoming you again very soon!Best regards,
by A verified traveler
Posted 6 Sep 2024 on Hotels
Comment from Hotel Management
7 Sep 2024 by Emy, Hotel Management
Chère Sue,Merci infiniment pour votre superbe note de 10 sur 10 ! Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et espérons avoir le plaisir de vous accueillir à nouveau très bientôt à La Rochelle !Cordialement,
by A verified traveler from Twickenham
Posted 26 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Emy, Hotel Management
Chère Katharina,Merci d'avoir pris le temps de partager votre avis. Nous sommes toujours à l'écoute des retours de nos clients et nous aurions aimé savoir ce que nous pourrions améliorer pour rendre votre séjour plus agréable. Votre satisfaction est notre priorité, et vos remarques nous aideront à offrir une meilleure expérience à l'avenir.Nous espérons avoir l'occasion de vous accueillir à nouveau et de rendre votre prochain séjour plus plaisant.Cordialement,
by A verified traveler
Posted 15 Aug 2024
Before you read my review, please be aware that I have stayed in hundreds of hotels over the past 30 years ranging from very posh to extremely basic and I have never previously felt the need to provide a negative review, however Maisons du Monde Hôtel & Suites - La Rochelle Vieux Port deserves an absolute stinker. Put simply, if customer service matters to you at all, absolutely do not stay in this hotel. The staff from the hotel manager to the cleaners to the receptionists have an appalling attitude. My wife and I stayed in the hotel for 4 nights in August 2024 and it seemed that the hotel was being run with a skeleton staff during peak season. Room cleaning was very hit and miss and the response from the manager and his receptionists was to make excuses about it being a really busy day with lots of change-overs. If this was a cheap hotel, you might just shrug your shoulders and say something about getting what you pay for, but it's not a cheap hotel. Very disappointing experience which took the edge off our holiday. In summary, I will never stay in this hotel again and I strongly advise others to avoid Maisons du Monde Hôtel & Suites - La Rochelle Vieux Port.
Comment from Hotel Management
16 Aug 2024 by Cécile , General Manager, Hotel Management
Dear Sir, I am sorry that your stay was as disappointing as you described. Indeed, the cleaning was not done on the first day in the morning as you would have liked but later in the afternoon, not due to a lack of staff but because our policy is to make our rooms for arrivals at 3 p.m. to be ready for check in of our customers like you. As requested, your room was made, the following days, as you wished. I believe that my assistant explained this to you in these terms, and also gave you a 10% discount on the overall bill. I am sorry that you were offended by my team's comments but that was not their intention.We are used to taking care of our customers. So please accept again our apologies. Sincerly,
by A verified traveler
Posted 10 Aug 2024 on Hotels
The stay was splendid, and the hotel couldn’t be more central. The room was amazing and had the best beds we’ve ever slept in. The staff were super friendly and catered for our needs accordingly. We highly recommend this hotel and will definitely come back.
Comment from Hotel Management
10 Aug 2024 by Emy, Hotel Management
Dear Trine,We sincerely thank you for your glowing review. It is a great pleasure to read that your stay with us was splendid and that our hotel, along with its central location, met your expectations.We are particularly delighted that you found our rooms to be beautiful and that the comfort of our beds contributed to making your stay most enjoyable. Your compliments on the friendliness and professionalism of our team truly touch our hearts.Looking forward to welcoming you soon,Yours sincerely,
by A verified traveler
Great accommodation
Posted 5 Aug 2024 on HotelsWe stayed here for 3 days. We had a family room as my husband and I shared with our teenage son. The room was really spacious with two huge and comfortable beds. Could not fault it. The location was brilliant too, really close to restaurants and bars.
Comment from Hotel Management
5 Aug 2024 by Alexandre, Hotel Management
Dear Sharon,Thank you for your wonderful review! We are delighted to hear that you and your family enjoyed your stay with us. It’s great to know that you found the family room spacious and the beds comfortable. We are pleased that you found our location ideal and enjoyed our position on the Vieux Port. Our central location in La Rochelle allows our guests easy access to the city and its activities.We look forward to welcoming you back soon for another fantastic visit!Best regards,Alexandre
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Océane, Hotel Management
Cher Sebastian,Merci d'avoir partagé votre avis sur votre séjour dans notre établissement. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une prochaine escapade à La Rochelle !Cordialement,
