Ratings based on 714 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
I’d stay at this hotel again.
Comment from Hotel Management
6 Oct 2024 by Flavien - Receptionist, Hotel Management
Dear Jose,Thank you for your return and for your 03/05 rating.We are delighted to hear that you would like visiting us again during All our teams are doing their best to make your experience enjoyable, and we hope we will be able to improve our service for your next stay.We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler
Posted 3 Oct 2024
Excellent servuce and staff
Comment from Hotel Management
4 Oct 2024 by Flavien - Receptionist, Hotel Management
Dear Carmen,Thank you so much for your very good 05/05 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler
Posted 28 Sep 2024 on Hotels
Nice hotel in good location. Front desk and bar staff were especially friendly and helpful with excellent english.
Comment from Hotel Management
28 Sep 2024 by Flavien - Receptionist, Hotel Management
Dear James,Thank you so much for your good 8/10 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler
Posted 17 Sep 2024
The room was excellent; freshly decorated, well appointed and very clean. The lobby and reception area needed refreshing, but everything was clean, and the staff was great.
by A verified traveler
Posted 15 Sep 2024
Lovely hotel.
The hotel staff were exceptional.
Comment from Hotel Management
15 Sep 2024 by Flavien - Receptionist, Hotel Management
Dear Frank,Thank you so much for your very good 5/5 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler
Posted 13 Sep 2024
Quiet place
Comment from Hotel Management
13 Sep 2024 by Flavien - Réceptionniste, Hotel Management
Cher Roger,Un grand merci pour votre superbe note de 05/05 ! Nous sommes enchantés que votre séjour ait été à la hauteur de vos attentes et que vous ayez pleinement profité de notre établissement !C’est un plaisir de savoir que nous avons pu contribuer à rendre votre séjour à La Rochelle et votre expérience agréable. Nous serions ravis de vous accueillir à nouveau lors de votre prochain passage. À très bientôt ! Flavien- Réceptionniste Best Western Premier Masqhotel
by A verified traveler from Cranleigh
Posted 8 Sep 2024
Parking a bit tight, and book before you arrive as slots are limited.
With so much available in LR port, the hotel quiet in the evenings.
Express breakfast is about right as full version is expensive at €22 against €9.50.
Room size OK for 3*.
Comment from Hotel Management
8 Sep 2024 by Flavien - Receptionist, Hotel Management
Dear Philip,Thank you so much for your very good 5/5 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
8 Sep 2024 by Flavien - Réceptionniste, Hotel Management
Cher Monsieur Tarron,Un grand merci pour votre superbe note de 10/10 ! Nous sommes enchantés que votre séjour ait été à la hauteur de vos attentes et que vous ayez pleinement profité de notre établissement !C’est un plaisir de savoir que nous avons pu contribuer à rendre votre séjour à La Rochelle et votre expérience agréable. Nous serions ravis de vous accueillir à nouveau lors de votre prochain passage. À très bientôt ! Flavien- Réceptionniste Best Western Premier Masqhotel
by A verified traveler
Posted 6 Sep 2024 on Hotels
Comment from Hotel Management
7 Sep 2024 by Flavien - Receptionist, Hotel Management
Dear Donal,Thank you so much for your very good 10/10 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler
Posted 6 Sep 2024
Clean and thoughtfully laid out room.
Comment from Hotel Management
7 Sep 2024 by Flavien - Receptionist, Hotel Management
Dear Nicholas,Thank you so much for your very good 4/5 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
