Ratings based on 679 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
The room was excellent; freshly decorated, well appointed and very clean. The lobby and reception area needed refreshing, but everything was clean, and the staff was great.
by A verified traveler
Posted 15 Sep 2024
Lovely hotel.
The hotel staff were exceptional.
Comment from Hotel Management
15 Sep 2024 by Flavien - Receptionist, Hotel Management
Dear Frank,Thank you so much for your very good 5/5 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler
Posted 13 Sep 2024
Quiet place
Comment from Hotel Management
13 Sep 2024 by Flavien - Réceptionniste, Hotel Management
Cher Roger,Un grand merci pour votre superbe note de 05/05 ! Nous sommes enchantés que votre séjour ait été à la hauteur de vos attentes et que vous ayez pleinement profité de notre établissement !C’est un plaisir de savoir que nous avons pu contribuer à rendre votre séjour à La Rochelle et votre expérience agréable. Nous serions ravis de vous accueillir à nouveau lors de votre prochain passage. À très bientôt ! Flavien- Réceptionniste Best Western Premier Masqhotel
by A verified traveler from Cranleigh
Posted 8 Sep 2024
Parking a bit tight, and book before you arrive as slots are limited.
With so much available in LR port, the hotel quiet in the evenings.
Express breakfast is about right as full version is expensive at €22 against €9.50.
Room size OK for 3*.
Comment from Hotel Management
8 Sep 2024 by Flavien - Receptionist, Hotel Management
Dear Philip,Thank you so much for your very good 5/5 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler
Posted 6 Sep 2024
Clean and thoughtfully laid out room.
Comment from Hotel Management
7 Sep 2024 by Flavien - Receptionist, Hotel Management
Dear Nicholas,Thank you so much for your very good 4/5 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler
Posted 2 Sep 2024
The staff were incredibly helpful and friends. The room very comfortable.
Comment from Hotel Management
3 Sep 2024 by Flavien - Receptionnist, Hotel Management
Dear Alex,Thank you so much for your very good 5/5 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler from Guildford
Posted 31 Aug 2024
The hotel was clean, comfortable and friendly. Some advance warning to help locate the car park would have been useful and the parking spaces are very tight! Olivier gave us a really great welcome with lots of information and advice and it was a short walk into the City - situated close to the railway station but we couldn’t hear any trains.
Comment from Hotel Management
31 Aug 2024 by Flavien - Réceptionniste, Hotel Management
Dear Julian,Thank you so much for your very good 4/5 rating ! We are delighted to hear that you had such a positive experience at our hotel. All our teams are doing their best to make your experience enjoyable, and we are pleased that our service met your expectations. We will pass the compliment on to Olivier ;)We look forward to welcoming you back soon in La Rochelle ! Best regards, Flavien - Receptionist Best Western Premier Masqhotel
by A verified traveler
Posted 23 Aug 2024
Super nice place walkingbm distance fron the port.
Comment from Hotel Management
24 Aug 2024 by Agathe - Receptionist, Hotel Management
Dear Guest,Thank you very much for your perfect 10/10 rating! We are delighted to hear that you had such a positive experience at our hotel. Your satisfaction is our priority, and we are glad that our service met your expectations.We hope to have the pleasure of welcoming you back very soon !Best regards,Agathe - ReceptionistBest Western Premier Masqhotel
by A verified traveler
Posted 21 Aug 2024
Superb hotel and facilities. A short walk to the historic town.
Comment from Hotel Management
22 Aug 2024 by Agathe - Receptionist, Hotel Management
Dear guest,Thank you for the perfect 5/5 rating! We're delighted that you had such a positive experience and enjoyed everything our hotel has to offer. Our proximity to the historic town is something many of our guests appreciate, and we’re glad you did as well. We look forward to hosting you again in the future and ensuring another memorable stay !Sincerely,Agathe - Receptionist
by A verified traveler
Posted 19 Aug 2024
Extremely easy parking and nice rooms and central but quiet location. Recommend!
Comment from Hotel Management
19 Aug 2024 by Agathe - Receptionist, Hotel Management
Dear client,Thank you so much for your feedback! We’re delighted to hear you enjoyed the convenient parking, the nice rooms, and our central yet quiet location. Your recommendation means a lot to us. If there’s anything we could do to earn that fifth star, please let us know. We hope to welcome you back soon !Sincerely,Agathe - Receptionist
