Ratings based on 26 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
DO NOT BOOK! The pictures are not a true representation of this hotel. It is dirty, old (falling apart), everything is at the lowest quality this is not a three star hotel. Room was horrid - thin and cheap pillow, shower that is either too hot or too cold (my young son burnt himself), overcrowded ski area that smells vile and not cleaned well. The staff don’t care or tell you there’s nothing they can do. The biggest regret of our family holiday was to book this place!
Comment from Hotel Management
7 Apr 2024 by Julie, Service Relation Clients Belambra, Hotel Management
Dear Philip,Thank you for taking the time to review your stay.It is with regret that we read your comments regarding your experience. We are saddened to hear that the hotel did not meet the expectations set by the images online. Our aim is to provide accommodations that reflect the quality and comfort advertised.We are concerned to learn of your remarks on the upkeep of the hotel. Please be assured that we regularly maintain our facilities, and cleanliness is of utmost importance to us. It is disappointing to hear that this was not evident during your visit.Hearing that your room did not provide the comfort expected is troubling, and we are especially sorry to hear of the shower temperature issue that affected your son. Our guest's safety is a priority, and we typically ensure that all amenities are in proper working order.We apologize if the ski area did not present itself well during your stay. Our staff is trained to maintain a welcoming and clean environment for all our guests to enjoy their winter sports activities.Your feedback regarding the service from our staff is particularly concerning. We pride ourselves on our team's dedication to guest satisfaction, and it is disappointing to hear that you felt this was lacking.Please know that we truly value all guest feedback as it provides us with the opportunity to continually assess and improve our services.We hope to welcome you for a better experience in one of our 58 holiday clubs in France. With kind regards,Julie, Service Relation Clients Belambra
by A verified traveler
Posted 30 Mar 2024
Apart from the male receptionist, they were the most incompetent reception staff I have ever witnessed.
Comment from Hotel Management
31 Mar 2024 by Julie, Service Relation Clients Belambra, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback.We are pleased to hear that you found the cleanliness of your room to be impeccable. Maintaining our rooms to the highest standards of hygiene is a priority for us.We regret to hear that your experience with our reception staff did not meet your expectations. It is certainly disappointing as we strive to provide all our guests with exceptional service. Please rest assured that we take your feedback seriously.While we are saddened to learn that you found our hotel condition and service to be less than satisfactory, we are committed to continuously improving our facilities and guest experiences. We are also pleased to note that our room amenities met your needs, although we are constantly looking to enhance the comfort and convenience of our accommodations.We hope to welcome you for a better experience in one of our 58 holiday clubs in France. With kind regards,Julie, Service Relation Clients Belambra
by A verified traveler
Posted 7 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Julie, Service Relation Clients Belambra, Hotel Management
Dear Christopher,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on your next visit.Best wishes,Julie, Service Relation Clients Belambra
by A verified traveler
Posted 12 Jan 2024
by A verified traveler
Posted 10 Jul 2023
Right on the ski slopes. Excellent ski room
Hotel getting a bit shabby now (we have been coming for 15 years)
by A verified traveler
Good value hotel.
Posted 26 Mar 2023 on HotelsExcellent stay. The room was large and had everything we required.
Breakfast and dinner were very variable: sometimes extremely good, sometimes average. I think this probably depended upon who was actually in the kitchen at the time.
Ski/boot storage was well organised and tidy. Ski in/out makes life do easy.
We would return.
by A verified traveler
Posted 3 Apr 2022
Stayed here several times but the hotel has gone downhill. Poorly managed, cleaning virtually non existent, food hit and miss and often served cold. Great location, direct access to easy green run and heated lockers in boot room. Several items went missing from boot room whilst we were there, so don’t leave your ski gear lying around for too long. The hotel needs to be managed properly, far too many staff hanging around doing nothing, some of whom were quite rude. Top marks to the lovely Australian lady on reception, who went out of her way to help. Improvements need to be made to bring this hotel up to standard, then it could be so much better.
by A verified traveler
Terrible hotel
Posted 28 Jan 2018Was so bad accommodations bad food terrible one day no water , so expensive for what you get
Recommended
for Everyoneby A verified traveler
Posted 19 Mar 2017
Great location for slopes
Food selection great
Red wine on tap was very tasty
Recommended
for Everyoneby A verified traveler
Great location ski out to green slope & onwards.
Posted 12 Mar 2017
Pros: Staff , food & location & ski rental available lower ground floor.
Cons: Tea & coffee facilities in rooms.
Location: Few minutes walk from Plagne Centre ; good facilities & shops there.
Staff were very helpful.
The hard working Manager was seen helping every where - Reception ,Restaurant ,etc
Food was excellent
