Ratings based on 84 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Poor service. Wouldnt go back if ever in La Paz ag
Posted 6 Aug 2024 on HotelsThe room was extremely noisy day and night. One morning cleanijg staff barged into the room without knocking and almost caught us both naked. Had to ask for toilet paper. Service in the restaurant was awkward and at times even rude.
Comment from Hotel Management
8 Aug 2024 by Selina, Hotel Management
Dear Karina,Thank you for sharing your comments with us. We sincerely apologize for the inconveniences you experienced during your stay. The noise levels, lack of privacy, and issues with the restaurant service do not meet our standards.We are very sorry for the problem with the noise level. We are a high-traffic hotel, and it can sometimes be a bit noisy, especially because we are located on a central avenue. Additionally, all our rooms have a set of house rules to ensure everyone has a pleasant stay.We will ensure that our housekeeping staff respects the privacy of guests by always knocking before entering. Additionally, we will reinforce our restaurant service training to ensure that all interactions are polite and professional.Your comfort and satisfaction are important to us, and we appreciate your patience. We look forward to the opportunity to provide you with a better experience in the near future.Best Regards,Adelaida Experience Team.
by A verified traveler
Nice place to stay
Posted 7 May 2024 on HotelsGood place nice room and comfortable. Dinner/lunch food was a bit dodgy with one of us finding undercooked chicken.
Comment from Hotel Management
18 May 2024 by Selina, Hotel Management
Dear Alexander, we're glad to hear that you found the place comfortable and enjoyed your room. However, we're deeply concerned to learn about your experience with the food. Your health and safety are our top priorities, and we apologize for this oversight. We'll immediately address this issue with our kitchen team to ensure that such incidents are not repeated in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better dining experience next time.Best Regards, Adelaida Experience Team.
by A verified traveler from portland
Posted 26 Mar 2024
The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.
Comment from Hotel Management
30 Mar 2024 by Selina, Hotel Management
Dear Quang,We are deeply sorry to hear about your disappointing experience during your stay with us. Your feedback is concerning, and we apologize for falling short of your expectations.We sincerely apologize for the dismissive behavior you encountered from our front desk staff. This does not align with our standards of hospitality, and we will address this matter internally to ensure that all guests receive the level of service they deserve.Regarding the room allocation issue, we apologize for any inconvenience caused. We have been informed that you made a complaint about non-compliance with the room and an immediate change was made.We regret any discomfort you experienced during the massage service. Your feedback will be shared with our spa team to ensure that our guests receive the quality service they expect.We understand your disappointment with our services. We will take immediate steps to address the issues raised and improve our guests' experience.Once again, we apologize for the inconvenience you experienced, and we hope to have the opportunity to have you back at Selina in the future.Warm regards,Mariana.
by A verified traveler from portland
Posted 26 Mar 2024
The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.
by A verified traveler from portland
Posted 26 Mar 2024
The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.
by A verified traveler
Posted 19 Mar 2024
A great hub from which to explore the city, very helpful staff!
Comment from Hotel Management
26 Mar 2024 by Selina, Hotel Management
Dear Tom, we're thrilled to hear that you found our location convenient for exploring the city! Our team works hard to provide helpful assistance to our guests, so we're glad to know that you found our staff accommodating. We hope to have the pleasure of hosting you again in the future!Best Regards, Adelaida Experience Team.
by A verified traveler
Posted 1 Feb 2024
by A verified traveler
Posted 29 Sep 2023
Great hostel close to many of the attractions. Safe area. Easy to organise activities through the hostel. Staff are friendly. Would recommend
by A verified traveler
Posted 31 Jul 2023
This was a great place to stay, especially when I had to spend a lot of my day working remotely! The food at the restaurant was delicious, the room was comfortable, and I loved the souvenirs featuring art by local artists.
by A verified traveler
Posted 20 Jan 2023
I really loved staying here. My room was well designed, and had a nice place to work. The wifi worked great. I loved the cafeteria food and bakery. The area was quiet but right off the main strip. I would say it's a quick walk to the most touristy area, but with the hills nothing is a quick walk. Also it's right next to a badass feminist cafe!
Comment from Hotel Management
15 Mar 2023 by Selina La Paz Team, Hotel Management
Hello, Charlotte. Thank you for your review!We're very glad you enjoyed your stay with us, a big hug from the Selina La Paz team! :)
