Ratings based on 224 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Wonderful hotel! Perfect location - close to restaurants and shops. Excellent staff who are professional and friendly.
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 6 Aug 2024 on Hotels
by A verified traveler
Posted 4 Aug 2024
Ok.
by A verified traveler from Sacramento
Posted 30 Jul 2024
Great location. Staff were not as friendly as i’d want or expect, but they got the job done. I’d expect a bellman to, at least, offer to help me carry my luggage down the steps to the waiting taxi instead of simply watching me do it myself. I tip, btw. Breakfast was mediocre, at best. Had to wait for plates, look for coffee cups. Not enough food for the number of guests left one waiting for more to be brought out. The whole breakfast experience was subpar. Lastly, one tiny bottle of water in the room upon arrival? C’mon, that’s just cheap. One more thing: It’s an APART-hotel with a kitchenette. ZERO supplies were provided. Even one kitchen towel, a small sponge, a tiny bottle of liquid dish soap would have been appreciated.
by A verified traveler
Give it a miss….
Posted 24 Jul 2024 on HotelsCouldn’t find our booking when we checked in, took thirty minutes to find and made to feel like we were at fault. Wouldn’t let us check in an hour early, despite the room being available and having gold membership. Booked a suite because it said on their website that a bath would be in the room. This was a lie, only a shower. No coffee or tea in the room despite having a kitchen. Would only allow late check out once I complained and showed them gold membership. additionally, breakfast is very poor. Would give it a miss if I was to go back to La Paz.
Comment from Hotel Management
27 Jul 2024 by Pablo Mercado -Reservas, Hotel Management
Estimado Scott, si hemos tenido dificultades te ofrecemos una disculpa, revisaremos la informacion proporcionada acerca de nuestras habitaciones para evitar inconvenientes si los hubiera, de todas maneras el late check out fue cortesía nuestra pese a que teníamos el hotel lleno, hemos disfrutado mucho de su compañia esperamos que tu esposa se encuentre mejor, Saludos cordiales.
by A verified traveler
Posted 17 Jul 2024
by A verified traveler
Posted 14 Jul 2024
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Pablo Mercado -Reservas, Hotel Management
Gracias por tu calificacion! Wieslaw tu fuiste un huésped 10/10, Saludos cordiales!
by A verified traveler
Posted 8 Jun 2024
Wonderful hotel! Exceptional customer service.
Comment from Hotel Management
27 Jul 2024 by Pablo Mercado -Reservas, Hotel Management
Dear Jacqueline, you were an exceptional guest, thank you for your preference.
