Ratings based on 96 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Whittier
Posted 18 Oct 2024
There was no WiFi
Comment from Hotel Management
10 Nov 2024 by Hector Martinez , Hotel Management
Thanks for staying with us, your feedback is very important. We will work and make sure it does not happen again.
by A verified traveler
Posted 3 Sep 2024 on Hotels
Our unit was perfect for 2 couples, the view was amazing. Spent a lot of time on balcony. The resort was great with several dining options.
We appreciated the small market, bought groceries for snacks and breakfast.
We did couples massage in the spa and it was fabulous!!
Hung out daily at beach club!!
We loved our stay and we will be back!!!
Get a golf cart for the property, do fun!
Comment from Hotel Management
18 Oct 2024 by Hector Martinez , Hotel Management
We are very happy to hear you had an amazing time, we hope to see you soon.Thanks for your feedback.
by A verified traveler
Posted 29 Jun 2024 on Hotels
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 5 Mar 2024
This was a great marketing employee on Expedia. what they were presenting on Expedia was not at all what we received. Extremely upsetting and disappointing.
All of the people that work at the resort are wonderful and this is no reflection on them or their work. Just thought of management misguiding tourists.
by A verified traveler
Posted 26 Nov 2023
The people who worked at Puerta Cortes were very nice. There were A LOT of flies outdoors in every restaurant and no one told us that the beaches aren't used by locals because of the stingrays in the shallow waters.... despite that - we thought it was an amazingly beautiful area. There was an issue with a late pickup on the return trip to the airport but it all worked out ok in the end.
by A verified traveler
Posted 10 Jul 2023
Comment from Hotel Management
21 Aug 2023 by Rene Sanchez Concierge, Hotel Management
muchas gracias por su preferencia...los esperamos pronto de regreso!
by A verified traveler
Posted 9 Jul 2023
We loved our villa! It was very spacious and private. The resort has beautiful beach and beach clubs. Dining options were varied and delicious. Couldn’t ask for more!
Comment from Hotel Management
21 Aug 2023 by Rene Sanchez Concierge, Hotel Management
Gracias por sus comentarios, esperamos verlos pronto de regreso en Puerta cortes.Saludos!
by A verified traveler
Posted 26 Jun 2023
great place to stay
Comment from Hotel Management
30 Jun 2023 by Rene Sanchez Concierge, Hotel Management
We are glad you enjoyed your stay...It was a pleasure to serve you!
by A verified traveler
Posted 31 May 2023
Comment from Hotel Management
7 Jun 2023 by Rene Sanchez Concierge, Hotel Management
estamos muy contentos de que se hayan hospedado con nosotros!
