Ratings based on 25 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jul 2024
The hotel was clean and everyone was very polite. There is good eating nearby. Our only problem was the water heater didn't work very well in one room. The water heater worked perfect in the second room. The breakfast was small but it was all fresh and good.
Comment from Hotel Management
26 Aug 2024 by Fabio Cadene .GERENTE PROPIETARIO, Hotel Management
Hello John, thank you very much for trusting us, we will pay more attention to the issue of hot water.
by A verified traveler
Posted 22 Apr 2024
The service was excellent clean room and breakfast was good Álvaro was kind and very respectful ,friendly and hard working young man
I was satisfied and happy for everything.
by A verified traveler
Posted 19 Jul 2023
Comment from Hotel Management
9 Aug 2023 by Fabio Cadena. Gerente Propietario, Hotel Management
Gracias por la comentario; estamos realizando una serie de modificaciones para su mayor confort.
by A verified traveler
Posted 5 May 2022 on Hotels
Comment from Hotel Management
12 May 2022 by Fabio Cadena. Gerente Propietario, Hotel Management
Hola Joel, gracias por confiar en nosotros.
Vamos inmediatamente a proceder con la renovación del hotel para mejorar instalaciones y servicio para brindar mejores condiciones.
by A verified traveler
Posted 17 Jan 2022 on Hotels
Comment from Hotel Management
18 Jan 2022 by Fabio Cadena .GERENTE PROPIETARIO, Hotel Management
Muchas gracias por haber confiado en nosotros.
by A verified traveler
Posted 12 Aug 2019
Comment from Hotel Management
15 Aug 2019 by Fabio Cadena Lucero. GERENTE PROPIETARIO, Hotel Management
Muchas gracias por haber confiado en nosotros, muy contento de haber cumplido con sus expectativas.
by A verified traveler
Posted 26 Nov 2018 on Hotels
Loud construction right out our window 2 early mornings (Saturday at 6:10am), no towels on our last day, no toilet paper replacement ever, could not communicate with any of the hotel staff (all were strictly Spanish speaking), employee entered our room when we were out at midnight and just threw a comforter on top of our bed in a heap (we witnessed the entry and couldn’t communicate our discomfort and unease due to language barrier)
Would not recommend!
Comment from Hotel Management
27 Nov 2018 by Fabio Cadena. GERENTE, Hotel Management
Apologies for the inconveniences, we will take the necessary corrections to provide a better service
by A verified traveler from New Jersey
Posted 2 Nov 2018
Room was as you walk in the property noisy because of location next to where breakfast was served. Breakfast was rolls and yogurt because all the other food was gone.
No towels in room had to ask for everything. It was as if they didn’t know we were arriving. Answered only one email so couldn’t ask questions about room location.
Comment from Hotel Management
27 Nov 2018 by Fabio Cadena. GERENTE, Hotel Management
Apologies for the inconveniences, we will take the necessary corrections to provide a better service
by A verified traveler
Stay in Quito
Posted 9 Oct 2018 on HotelsThe hotel is in a good location. It has the potential to be a better hotel. Breakfast was ok nothing fancy.
Comment from Hotel Management
15 Oct 2018 by Fabio Cadena. GERENTE PROPIETARIO, Hotel Management
Cynthia,Thank you very much for trusting us and for the comment; We will continue to improve so that our customers are totally satisfied.
Recommended
for Getaway With Friendsby A verified traveler
4 day stay.
Posted 1 Apr 2018 on HotelsThis was hotel was in a great location. There were a lot of restaurants and bars in the area. I also felt safe walking around at night. The hotel staff were exceptional in assisting us with our needs, most especially Richard who was around every time we needed something.
Comment from Hotel Management
2 Apr 2018 by Fabio Cadena. GERENTE PROPIETARIO, Hotel Management
Your comments and recommendations are very important for us to continue to improve and make the necessary corrections, thank you again for trusting us.
