Ratings based on 36 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2022 on Hotels
Good location and good service. However, the property is falling apart. Furnishings are outdated and filthy. Couch had sweat stains and other deep stains. Rug full of dirt and stains. Windowsills full of dust and grime. Curtains show dark areas full of dirt. Awful smell. Do not recommend.
by A verified traveler
Posted 5 Dec 2021
I liked that when it came time to extending my stay for a few hours, and some other logistical things along the way I need help with, I am happy that the front reception staff helped me. They directed me to places I was interested in, and helped me with printing documents from my computer.
The included breakfast was nice and delicious always!
I liked the size of my apartment. I was spacious and comfortable.
The only complaints I have for this hotel is:
1) The hot water for the shower was inconsistent.
2) I could not engage the hot water (in the bathroom where the bathtub was).
Other than these few things, this was a good hotel for me to stay at.
by A verified traveler from Victoria, Canada
Posted 16 Feb 2019
We were very comfortable in the apartment. Once we arrived the service was terrific, friendly and very helpful. The breakfast was very tasty too and we appreciated the freshly brewed espresso.
The one problem is contacting the hotel prior to your visit, emails are unanswered and we had to get Expedia involved.
We tried to set up transportation to the hotel from the airport but it was a no show. Plenty of cabs at the airport and for 70 Bolivia is they get you to hotel. Just have your address written down and have taxi driver write the amount to confirm
Comment from Hotel Management
10 Mar 2019 by Alcala Apart Hotel, Hotel Management
Lamentamos el inconveniente que tuvo por las inmediatas respuestas de nuestra parte.
Saludos.
by A verified traveler
Posted 5 Jan 2019
This. Property is a little worn, and noisy.
Location is ok
by A verified traveler
Mediocre Stay
Posted 27 Aug 2018 on HotelsIt was an okay stay overall. The website said staff could help with travel bookings, and that was a main reason I stayed there. But they didn't really have a lot of details themselves and didn't ask the agency all the questions I had. They kept referring me to the travel agency to speak with them myself - which is not really helpful because I can always call and speak to any agency myself. The room was okay - pretty cold actually so wish there was a space heater or extra blankets in the living room area. They showed me the pool and sauna area but not really how to work it - everything was turned off and how to turn it on was unclear.
Comment from Hotel Management
16 Oct 2018 by ALCALÁ APART HOTEL, Hotel Management
Dear guest:
We appreciate your opinion and we are very sorry to hear this; really this is not the kind of experience that we wants for our clients to have.
We appreciate all of your observations and these will be taken into account for a constant improvement of our services.
We are sending your suggestion to our team. We hope soon visit us again. Best regards.
ALCALÁ APART HOTEL
Recommended
for Everyoneby A verified traveler from Miami
Posted 9 Apr 2018
Hotel was real nice. Apartment was clean and very comfy. Staff was friendly. Very good stay overall. Only area they need improvement is their WiFi, it was very slow.
Comment from Hotel Management
22 May 2018 by Alcalá, Hotel Management
Thank you for your comment. We will waiting for your next visit to La Paz.
Recommended
for Everyoneby A verified traveler from chicago il
Alcala Apartments
Posted 22 Dec 20173rd Tour to La Paz .
Great Service , Great staff , Great Location to Stay n la Paz bolivia Reliable People.
Comment from Hotel Management
27 Dec 2017 by Sales, Hotel Management
Thank you very much for your preference, we hope that you come back soon. Best regards.
by A verified traveler
Posted 21 Dec 2017 on Hotels
Comment from Hotel Management
27 Dec 2017 by Luis Gutierrez, Hotel Management
Thank you very much for your preference, we hope that you come back soon. Best regards.
Recommended
for Everyoneby A verified traveler from Chicago
Great place to stay. In la Paz
Posted 22 Nov 2017 Great place to stay you are only 15 min away fro. Downtown la paz. & the international Airport Clean & Reliable place. Great wifi connection & clean & safe Aparments
Comment from Hotel Management
24 Nov 2017 by Sales, Hotel Management
Thank you for coment about us. We are very happy to know that you enjoy our location and wi fi conection.
We will be waiting for your next visit.
Best Regards.
Recommended
for Everyoneby A verified traveler
New favorite in La Paz
Posted 3 Oct 2017
Pros: Were ready fro me at 3 am, no problems.
Excellent choice for a family or business trip. Spacious, cozy and well equipped. Centraly located next to plaza.
Comment from Hotel Management
6 Nov 2017 by Sales, Hotel Management
Thank you for your comment. We will waiting for your next visit to La Paz.
