Ratings based on 467 Verified Reviews

3.8 out of 5
63% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 24 May 2024
Los cuartos demasiado calientes, DEMASIADO! La alberca muy rica
3 out of 5
by A verified traveler from Waco

Posted 21 Jan 2024
My family and I stayed here for 1 night. The place is not too far from downtown. The facilities are very run down. We found lice on the bed and the ladies did not care to bring someone to clean. We got moved to a different room. If you go during cold weather, be aware this hotel is not equiped to handle cold temps. They had to buy blankets for us because it was really cold and they did not have heaters. Other than thos details and if management would try to clean mor often, this hotel has potential.
5 out of 5
by A verified traveler

Posted 5 Jan 2024
I love the view
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Dec 2023
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Aug 2023
4 out of 5
by A verified traveler

Posted 13 Jul 2023
Tiene bonita vista panoramica, pero las avitaciones no tienen aire acondicionado, el piso esta sucio y las sabanas rasposas. Tampoco hay elevador.
3 out of 5
by A verified traveler

Posted 1 May 2022 on Orbitz
The way to get there is awful.
2 out of 5
by A verified traveler

Disappointed

Posted 16 Feb 2022 on Hotels
The place was beautiful from the outside the view of san miguel allende was expetacular but when entering the room it smelled musty all the furniture was super old including the decoration, doors, ceiling, beds we could not sleep just thinking that someone would come in for the door, when we rented the place through the application we thought it would be good given the images but when we got to the room the reality showed something very different.
2 out of 5
by A verified traveler

Posted 23 Oct 2021 on Orbitz
Info was not transfer properly to next shift, night said i have breakfast morning said no, finally i was able to eat.
Comment from Hotel Management
25 Oct 2021 by GG, Hotel Management
AGRADECEMOS SUS COMENTARIOS, LOS TOMAMOS EN CUENTA PARA MEJORAR LA CALIDAD DE NUESTROS SERVICIOS
2 out of 5
by A verified traveler

Beautiful Hacienda but veryInconvenient Location!

Posted 25 Sep 2021 on Hotels
Beautiful Hacienda with great views! but really bad and slow service! No in room amenities! Breakfast slow and bland! Left a day early! Inconvenient location!
Comment from Hotel Management
25 Oct 2021 by GG, Hotel Management
AGRADECEMOS SUS COMENTARIOS, LOS TOMAMOS SIEMPRE EN CUENTA PARA MEJORAR NUESTROS SERVICIOS, SALUDOS
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