Ratings based on 214 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2021
What a disgrace. Evacuated from the hotel after one night and not a single thing about a refund from EXPEDIA. WHAT A SCAM!
by A verified traveler from San Luis Obispo
Posted 16 Sep 2021
Great location, wonderful pools, right next to beach and restaurants.
Comment from Hotel Management
18 Sep 2021 by Guest Experience Manager - Sol La Palma, Hotel Management
Dear Dana,
¡greetings from Sol La Palma!
We would like to thank you for choosing us to enjoy your so deserved holidays and for taking some minutes of your valuable time to share with us your impressions and opinion.
Your satisfaction is our main goal and we are so glad to know that you felt like home.
We hope to welcome you back soon.
Kindest regards.
by A verified traveler
Posted 7 Sep 2021
Hotel was very clean, and staff very nice. The only thing I did not like was paying for parking, it should be free for guests.
Comment from Hotel Management
13 Sep 2021 by Guest Experience Manager - Sol La Palma, Hotel Management
Dear Maria del Pilar,
Thank you for choosing us to enjoy your so deserved holidays and for taking some minutes of your time to share with us your impressions and opinion.
We are so glad to know that you had a lovely stay with us.
We hope to welcome you back soon.
Kindest regards.
by A verified traveler
Posted 3 Mar 2020 on Hotels
by A verified traveler
But the weather was good!
Posted 7 Feb 2020 on HotelsToo big hotel, the lobby can hold a brigade, cozy as an abbatoir. Food looks good but tasteless. Rooms are very good but Hotels.com "standard room" has not see view. 75 % of all rooms has see view.
by A verified traveler
Posted 30 Dec 2019
Excellent location on quiet sunny bay. Rooms clean enough and modern. Breakfast buffet plentiful. Reception staff rude and unhelpful, dont speak English well enough to handle complaints. Extra charge for everything: parking, beach towels, safe etc
by A verified traveler
A pleasant place to stay for a few nights
Posted 8 Dec 2019 on HotelsA massive hotel with all of the facilities that you would expect for a hotel of the size. Very close to both the sea/the beach and the town centre, so in a handy location. It had two pools and a decent sized number of loungers around them. The entertainment was okay but was more designed for pensioners from what we saw.
It is better than the drive from the main road would have you believe.
The rooms are large and reasonably well equipt though ours could have done with shelf in the bathroom and ideally one in the shower as well. The shower was good/pwerful. The downside was that the bathroon smelt, but this may have been the type of water being used to flush the toilet.
Lots of people seemed really happy with their stays and were return visitors. We thought that the hotel was good/okay, but let down by a few minor points:
In most cases the breakfast and evening meal food (buffet items) were much colder than you would expect, but we did find out that there was a Microwave to warm things up on the last day of our stay, hence they must have had this comment from a number of people.
Things like the drinks machine were often out of juice and this was early on during the meal, hence it points to them not being checked regularly.
The waiting staff at meal times were a real mix from helpful/friendly to downright grumpy. To counter this the reception staff were all just very nice and helpful. Well done to them!
If I was to stay again, I would go B&B rather than half board.
by A verified traveler
Posted 7 Dec 2019
Large clean rooms. Our room overlooked the car park where there were frequent bus and taxi drop-offs which could be a little noisy. Communal areas are large and clean, but lack character. Quality of breakfast was disappointing.
by A verified traveler
Posted 29 Apr 2019
by A verified traveler
Posted 2 Dec 2018
The food was awful which I think is a difficult thing to do in Spain as over all the food on the island was fantastic.
The staff at reception were to the most part rude and completely disinterested in helping.
