Ratings based on 1,203 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
I would improve the clean of the aisles
Comment from Hotel Management
15 Jan 2025 by Customer Care Team, Hotel Management
Dear Jorge,Thank you for your fantastic 10/10 rating! We’re so glad you had a positive experience with us. Your feedback regarding the cleanliness of the aisles is valuable, and we’ve shared it with our housekeeping team to ensure all areas of the property are consistently well-maintained.We truly appreciate your input and hope to welcome you back soon. If there’s anything else we can improve, please feel free to let us know.Best Regards,Customer Care Team
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Customer Care Team, Hotel Management
Dear Ninnette,Thank you for your kind rating! We’re glad you had a positive experience, but we would love to hear more about what stood out during your stay. Any feedback you’d like to share on areas we can improve would be greatly appreciated.We look forward to welcoming you back and ensuring your next visit is even more enjoyable.Best Regards,Customer Care Team
by A verified traveler from Palo Alto
Posted 12 Jan 2025
Filthy hallway carpet on the second floor.
Bathroom door would not close.
Comment from Hotel Management
14 Jan 2025 by Customer Care Team, Hotel Management
Dear Syed,Thank you for sharing your feedback. We’re sorry to hear about the issues you faced with the hallway carpet and bathroom door. Cleanliness is a top priority for us, and we’re addressing the concerns regarding the carpet with our housekeeping team to ensure all areas are maintained to a higher standard.As for the bathroom door, we’ve already informed our maintenance team, and they’re looking into repairs to ensure that everything functions smoothly for future guests.Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back with improvements in place. Please don’t hesitate to contact us directly if you have any further concerns or suggestions.Best Regards,Customer Care Team
by A verified traveler
Posted 11 Jan 2025
Staff was very nice at check in and room was clean. Quick check in
Comment from Hotel Management
14 Jan 2025 by Customer Care Team, Hotel Management
Dear Catherine,Thank you for your excellent rating and kind words! We’re delighted to hear that you had a smooth and quick check-in experience and found your room clean and comfortable. Our team works hard to ensure every guest feels welcomed, and we’re happy it showed during your stay.We look forward to welcoming you again soon for another great visit!Best Regards,Customer Care Team
by A verified traveler
Posted 10 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 10 Jan 2025
Great service!
Comment from Hotel Management
14 Jan 2025 by Customer Care Team, Hotel Management
Dear Claudia,Thank you for your positive feedback! We are glad to hear that you had a great experience with our service. We always strive to provide our guests with the best possible service, and we are happy to know we met your expectations.We look forward to welcoming you back soon.Best Regards,Customer Care Team
by A verified traveler
Posted 8 Jan 2025
No complaints
Comment from Hotel Management
9 Jan 2025 by Customer Care Team, Hotel Management
Dear Patty,Thank you so much for your perfect rating! We're thrilled to know you had such a positive experience and had no complaints. Your feedback encourages us to continue providing excellent service to all our guests.We hope to welcome you back again soon!Best Regards,Customer Care Team
by A verified traveler
Posted 7 Jan 2025
I here 9 months ago and it has appeared to have gotten more run down than before. Closets don't open well, water running, toilet not flush to the ground, elevators are slow, carpet is dirty. Though, for the price you pay for it, it is a good value because it comes with complimentary breakfast, free and abundant parking, in a safe neighborhood, and near eating establishments. There is no housekeeping so the price point to stay here per night is fair.
Comment from Hotel Management
8 Jan 2025 by Customer Care Team, Hotel Management
Dear Jaime,Thank you for taking the time to share your honest feedback. We’re happy to hear you found value in our pricing, location, complimentary breakfast, and ample parking.We’re sorry for the issues you encountered with maintenance and cleanliness, including the closet doors, plumbing, and carpets. These concerns are being reviewed, and our team is taking immediate steps to resolve them. We’re also exploring ways to offer housekeeping services on request to better meet guest expectations.Your input helps us improve, and we hope you’ll consider staying with us again to see the enhancements firsthand.Best Regards,Customer Care Team
by A verified traveler
Posted 6 Jan 2025
👍
Comment from Hotel Management
8 Jan 2025 by Customer Care Team, Hotel Management
Hi Karina,Thank you for your review and perfect rating! We’re happy to hear that your stay was a pleasant one. If there’s anything specific you’d like to share or suggestions for us to improve your experience, please don’t hesitate to let us know.We look forward to hosting you again!Best Regards,Customer Care Team
by A verified traveler
Posted 3 Jan 2025
I don't understand why the entrance doors to this hotel are locked 24hrs a day. The shower heads in the showers never work correctly and the maintenance and repairs are poorly done and always make the rooms look cheap and unprofessional.
Comment from Hotel Management
6 Jan 2025 by Customer Care Team, Hotel Management
Dear Thomas,We appreciate you taking the time to share your feedback. We understand your concerns regarding the locked entrance doors and shower heads. To ensure convenience for our guests, we are reviewing the security protocols and will explore the possibility of improving access. Regarding the shower heads, our maintenance team is already scheduled for an inspection, and we are prioritizing necessary repairs to ensure a more pleasant shower experience. We also acknowledge the impact of the repairs and have instructed the team to focus on enhancing the overall room aesthetics. We hope to resolve these issues swiftly to offer you a more comfortable stay on your next visit.Best Regards,Customer Care Team
