Ratings based on 67 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
Top notch place. A must stay
Comment from Hotel Management
26 Sep 2024 by Linda Mihai, Guest Experience Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you found satisfaction in the pristine condition of our accommodations, the impeccable state of our facilities, our attentive service, and the comprehensive amenities of our apartments. It is wonderful to know that you enjoyed our modern and elegant apartment design, with its fully equipped kitchen, spacious bathroom, and comfortable living area leading to a generous terrace or garden. We are also delighted that our commitment to cleanliness, high-speed Wi-Fi, and the convenience of our services such as the Aitana Pool Snack Bar and the Serrella buffet restaurant resonated with you.We look forward to welcoming you back on a future occasion.Best wishes,Linda Mihai, Guest Experience Manager
by A verified traveler
Posted 30 Aug 2024
by A verified traveler
Posted 28 Jul 2024
Very super friendly staff, clean hotel, and very tasty breakfast, I was travelling with family and I enjoyed staying at this Hotel, Thanks for the amazing staff.
Samir.
Comment from Hotel Management
29 Jul 2024 by Rebeca Domínguez, Guest Experience Manager, Hotel Management
Dear Samir, Thank you very much for your kind feedback.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained and that you enjoyed our breakfastWe look forward to welcoming you back for another memorable experience.Best wishes,Rebeca Domínguez, Guest Experience Manager
by A verified traveler
Posted 24 Jul 2024 on Hotels
24 hrs of complete relaxation! Absolutely wonderful stay!
Comment from Hotel Management
27 Jul 2024 by Aida Llausàs, Assistant Manager, Hotel Management
Dear Sharon,Thank you for your positive feedback.It warms us to know your time with us was thoroughly enjoyable.We are delighted that you appreciated the impeccable cleanliness of our rooms, the pristine condition of our facilities, the attentive service from our team, and the comfort that our accommodations provide. Your enjoyment of these aspects truly reflects the high standards we strive for at Barceló La Nucía Hills.We look forward to welcoming you back on a future occasion.Best regards,Aida Llausàs, Assistant Manager
by A verified traveler from Ashingdon
Posted 19 Jul 2024
Great property for a quick getaway
Very well maintained and great facilities
Comment from Hotel Management
21 Jul 2024 by Linda Mihai, Guest Experience Manager, Hotel Management
Dear Mark, Thank you very much for your kind feedback.It brings us immense joy to know that your stay with us was delightful.We are pleased that you found our property well-maintained with excellent facilities. Our team works tirelessly to ensure the hotel's condition is impeccable and that every amenity, from the modern fitness studio to the comfortable apartment amenities, contributes to a memorable and relaxing experience for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Linda Mihai, Guest Experience Manager
by A verified traveler
Posted 3 Jul 2024
Lovely rooms, comfy beds and quiet air con 😎
Comment from Hotel Management
7 Jul 2024 by Rebeca Domínguez, Guest Experience Manager, Hotel Management
Dear Susan,Thank you for your positive feedback.We are truly glad to hear that our accommodations met your expectations, ensuring a comfortable and serene stay.We are delighted that you enjoyed the well-appointed rooms, plush bedding, and the unobtrusive air conditioning. Our dedicated team aims to provide a restful environment and all the amenities necessary for a relaxing retreat.We look forward to welcoming you back on a future occasion.Best regards,Rebeca Domínguez, Guest Experience Manager
by A verified traveler
Sara H is exceptional, as is the hotel.
Posted 2 Jul 2024 on HotelsSara H really is exceptional. Her professionalism and calmness is just what usneeded these days. Upon arrival, always a smile and greeting. All staff are friendly which is why we keep returning. Thank you Sara (H) R&D
Comment from Hotel Management
7 Jul 2024 by Rebeca Domínguez, Guest Experience Manager, Hotel Management
Dear Ruth,Thank you for your positive feedback.Your kind words about the welcome you received are much appreciated. We do try to make sure all our guests have the best experience they can with us, and we will always go that 'extra mile' to ensure your expectations are met.We look forward to welcoming you back on a future occasion.Best regards,Rebeca Domínguez, Guest Experience Manager
by A verified traveler
Fabulous.
Posted 19 Jun 2024 on HotelsAMAZING
This was our 2nd stay within 8 days. Our 1st stay Sara on reception (bothSara's) were fantastic. Professional, friendly, helpful... 5 stars. Adrian on reception during our check-out dealt withoue query exceptionally. Again 5 star service. Thank you. R&D
Comment from Hotel Management
20 Jun 2024 by Rebeca Domínguez, Guest Experience Manager, Hotel Management
Dear Ruth,Thank you for your positive feedback.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to welcoming you back soon.Best regards,Rebeca Domínguez, Guest Experience Manager
by A verified traveler
Posted 15 Jun 2024
Sara at check in was excellent and very good and helpful
Comment from Hotel Management
20 Jun 2024 by Rebeca Domínguez, Guest Experience Manager, Hotel Management
Dear Randall, Thank you very much for your kind feedback. We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Rebeca Domínguez, Guest Experience Manager
by A verified traveler
Posted 11 Jun 2024
Excellent hotel!
Comment from Hotel Management
14 Jun 2024 by Rebeca Domínguez, Guest Experience Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back on a future occasion.Best wishes,Rebeca Domínguez, Guest Experience Manager
