La Neuville-aux-Joûtes Hotels

"I was very disappointed to find that none of the beds had been made up in our villa when we arrived. Just what I needed after a long 9 hour drive from Switzerland! Not what I would expect from 4-star accommodation. There was lots of dust and cobwebs throughout the villa so it had not been cleaned well. I didn't find the kitchen as well equipped as other self-catering villas that I have stayed in previously - there was 1 small chopping knife and 1 tiny chopping board to use for preparing meals for a family of 4. Most of the crockery didn't look clean either. We were also surprised that there was no small grocery store on-site so you need to drive to the nearest town to get the essentials. It was very quiet on-site at the end of August with very little going on around the site / lake and the Beach Club was closed. It felt as though we were there out of peak holiday season which was not the case. "

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"Absolutely shocking. Arrived at 7.20pm. Check in was between 5-8pm. No sign of anyone. Phoned both phone numbers and messaged via hotel.com - no answer from property. Waited there for an hour. We were extremely tired after leaving the UK at 7am!!! Had to find another hotel at ann extra cost. Eventually arrived around 9pm. Hotel owner phoned me at 10.38pm, waking us up, to ask where we were and apologise! What a joke. A formal complaint has been made to hotel.con who were extremely helpful and are striving to get my refund. "

"Nice place to relax a few days"

"Good value for money. The hostess was lovely"