Ratings based on 804 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wilmington
Posted 3 Oct 2024
Friendly staff
Comment from Hotel Management
4 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your wonderful feedback about our staff. We are eager to see you again.
by A verified traveler
Posted 25 Sep 2024
The room was great just missing fridge and microwave
Comment from Hotel Management
25 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,We are glad that you liked the room. We regret the inconvenience during your stay. However, we do not provide a fridge or microwave which is not mentioned on the website as well. So we apologize if you missed them during the booking. Our team hopes to serve better next time!
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. We hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 12 Sep 2024
When I text him my first time I was assigned does not clean. And all through the night sounded like cars for street racing down the freeway right next to the hotel
Comment from Hotel Management
14 Sep 2024 by Sophia CSR, Hotel Management
Hi Kegan,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
by A verified traveler
Posted 9 Sep 2024
I truly enjoyed my stay. Very convenient, safe and comfortable. Great service, assistance. Great price and comfy room and bed.Very accommodating staff.
Highly recommend.
Comment from Hotel Management
10 Sep 2024 by Sophia CSR, Hotel Management
Hi Kristin,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.
by A verified traveler
Posted 3 Sep 2024
Comfortable bed, dark curtains. Hot clean shower. Pet-friendly (no additional fee). Convenient parking. Friendly staff, speedy check-in. Everything seemed clean (no carpet). Basic toiletries provided (no coffee). Shower curtain was clean/new. Small scratchy towels but they seemed new and clean.
Some cigarette burns in the top cover, and chips in the bathroom tub, walls, and door. Air conditioner sounded weird but worked. Room smelled musty. Upstairs neighbors sounded like a heard of elephants. Odd location between two Auto Dealerships with no dining in walking distance (not recommended in what seems to be a Red Light District area).
Comment from Hotel Management
4 Sep 2024 by Sophia CSR, Hotel Management
Hi Rebecca,Thank you for sharing your feedback about your stay with us! We regret the inconvenience faced by you and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Sophia CSR, Hotel Management
Hi Anthony,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 23 Aug 2024
Nice people in check in lobby!
Comment from Hotel Management
27 Aug 2024 by Sophia CSR, Hotel Management
Hi Ramon,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 16 Aug 2024
The overall property is safe and I feel comfortable. Unfortunately I saw two roaches during my stay. I’m not sure if they were coming up the bathroom drain or from under the door. My last stay I was upstairs. I was in room 126 downstairs. I’m just sharing so this issue can be resolved. Thanks
Comment from Hotel Management
16 Aug 2024 by Sophia CSR, Hotel Management
Hi Bobbie,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
