Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
I stay there at least once a year and it is always super clean and the desk staff is very friendly.
The Spa O'Quartz and Zen Evasion Spa are my favourite part of staying there.
Massage therapists are always very professional and attentive to your specific needs. Since the renos the Spa really has a nice feel with the multiple pools, sauna and relax area.
The hotel is a short walk from the Casino for those who gamble and is also close to nice hiking trails that lead to the St. Lawrence River.
This year I noticed that maintenance staff was often in the hallways with tools and machinerie. Might be the change of season so i'm not sure I want to hold it against them.
The restaurant has a varied menu to please everyone and the Table d'Hote has some nicer options like duck and seafood for a very affordable price.
Overall a very nice place to stay in La Malbaie.
Comment from Hotel Management
1 Nov 2024 by Laurie Superviseur, Hotel Management
Hello Mrs. Moret,Thank you for your warm and detailed comment! We are delighted to learn that you appreciate our establishment and our services so much, and that you are one of our loyal customers.It is a pleasure to know that you find the O'Quartz Spa and the Spa Zen Evasion to your liking, and that you were able to enjoy the renovated atmosphere. We will pass on your comments to our massage therapists, who always strive to meet the needs of our customers.Regarding maintenance, we do our best to keep our hotel in impeccable condition, and we appreciate your understanding during this transition period.We are also delighted that our restaurant was able to satisfy your culinary desires.We hope to welcome you again next year for another relaxing stay in La Malbaie!Kind regards,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Éloïse - Réceptionniste, Hotel Management
Chers invités,Nous vous remercions pour cette très jolie note.En espérant avoir le plaisir de vous recevoir à nouveau.Bien cordialement,
by A verified traveler
Posted 28 Oct 2024
It's nice and clean
Comment from Hotel Management
28 Oct 2024 by Éloïse - Réceptionniste, Hotel Management
Chère Bina,Les retours de nos invités sont précieux, et nous vous remercions pour le vôtre. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un cadre qui nous tient à cœur.Bien cordialement,
by A verified traveler
Posted 23 Oct 2024
Hogrls was great and clean!
Comment from Hotel Management
24 Oct 2024 by marie-josee reception, Hotel Management
Bonsoir M. CondeUn grand merci pour votre note parfaite de 5 sur 5! Nous sommes ravis que vous ayez passé un excellent séjour. Votre satisfaction est notre priorité. Au plaisir de vous accueillir à nouveau très bientôt !Marie-Josée
by A verified traveler
Posted 22 Oct 2024
It was perfect for me
Comment from Hotel Management
22 Oct 2024 by Julian Frezet - Directeur des ventes , Hotel Management
Many thanks for your perfect score of 10 out of 10! We are delighted that you had an excellent stay. Your satisfaction is our priority. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Oct 2024
Good position. The rooms are nice, but had some bugs. Staff were not helpful Service not great
Comment from Hotel Management
23 Oct 2024 by Laurie Superviseur, Hotel Management
Bonjour Madame Wulfsohn,Merci d'avoir pris le temps de partager vos impressions. Nous sommes ravis que vous ayez apprécié notre emplacement et la beauté de nos chambres.Cependant, nous sommes désolés d'apprendre que le service n'a pas été à la hauteur de vos attentes. Votre retour est précieux, et nous allons veiller à améliorer l'accueil et l'attention de notre personnel.Nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience à la hauteur de vos attentes.Cordialement,
by A verified traveler
Posted 19 Oct 2024
Emplacement magnifique!
Comment from Hotel Management
20 Oct 2024 by Éloïse - Réceptionniste, Hotel Management
Cher Monsieur LAGACE,Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre Maison au bord de l'eau !Nous affectionnons particulièrement les lieux et partageons entièrement votre enthousiasme.Au plaisir de vous accueillir à nouveau.
by A verified traveler
Posted 8 Oct 2024
Moved us to another location
Comment from Hotel Management
9 Oct 2024 by marie-josee reception, Hotel Management
Bonjour M. FahimI understand that the situation may be confusing. To clarify, we did not decide to move you; it was you who chose this location. We are here to help if you need to discuss this choice or if you have any questions.Marie-Josee
by A verified traveler
Posted 7 Oct 2024
Nice place and clean
Comment from Hotel Management
7 Oct 2024 by Laurie Superviseur, Hotel Management
Bonjour Agana,Un grand merci pour votre magnifique note et votre commentaire ! Nous sommes ravis que vous ayez trouvé notre établissement agréable et propre. Cela nous motive à continuer à offrir le meilleur à nos clients. Nous espérons vous accueillir à nouveau très bientôt !
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by marie-josee reception, Hotel Management
Bonsoir Mme RiedlMerci beaucoup pour votre magnifique note. Votre satisfaction est notre priorité, et nous sommes ravis que vous ayez passé un agréable séjour dans notre hôtel.Marie-Josée
