Ratings based on 126 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler from Dallas
Posted 19 Nov 2024
Was so comfortable I decided to stay another night!
by A verified traveler from Dallas
Posted 19 Nov 2024
Lovely staff! They were very patient with my north American Spanish. Good food! Room was pristeen clean! Bed was maybe too comfortable and I slept in past my alarm. Wonderful overstuffed bed pillows. It was raining so I didn't get to take advantage of the beach balcony overlook that would be delightful on a sunny day. Only draw back was the lack of an elevator but they insist on carrying bags so it really wasn't an issue for me. Gated private hotel parking area out front.
by A verified traveler
Posted 15 Nov 2024
I was looking forward to my stay here. Objectively, it's far from being a 5-star hotel. Sometimes I'll overlook the local's appearance, IF and it's a big if, if the staff are cordial. Let me tell you, if you're looking for lack of hospitality or rude staff - this is your place! I WILL NEVER STAY HERE AGAIN.
by A verified traveler
Posted 22 Oct 2024
Included breakfast and all night pool
Staff can be rude when asking to so something.
by A verified traveler
Posted 13 Oct 2024
This place was nice and safe with a great pool and parking. Its nearby the good surf and lots of good restaurants in Surf City. I would come and stay again. Oh, and the beachside palapas was very nice.
by A verified traveler
Posted 8 Aug 2024
by A verified traveler
Posted 30 Jul 2024
No me gustó la estadía ahí cuando yegue en el frente me cobraron 20 dólares los pagué en efectivo y no me dieron ningún comprobante me dijieron q tenía q pagar extra mas aparte de haberme quitado mi habitación que tenía reservada me dieron la peor deberían de darme un discuento por haberme dado la peor habitación
by A verified traveler
Posted 4 Jul 2024
Hotel was great! What you would expect from a 3 star hotel. The food was amazing, the staff was great. My guy Carlos was GREATT!! His customer service was above and beyond. Really enjoyed my time at Pacific Sunrise
by A verified traveler
Posted 1 Jul 2024
They did not hold the rooms I reserved, they told me that I didn’t have reservation and that the entire hotel was booked . I had to go search for another hotel , finally we found one room only for very expensive rate , so we had to sleep all together . Was the worse experience thank to them.
