Ratings based on 659 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
The bathroom and the area around the air conditioner weren’t the cleanest. Also, the room was double booked which resulted in another guest unexpectedly walking into our room at 2am, which startled my family. The front desk admitted their mistake but was overall unhelpful in resolving the issue. Won’t be returning again.
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Ryan, We apologize for your experience and appreciate your feedback. Rest assured, your comments will be shared with the team for further review. Thank you for bringing this to our attention so we can improve our services for future guests.
by A verified traveler
Posted 16 Dec 2024
Right from the moment we walked through the door we were greeted with polite words and a clean lobby! Even though it was cold and snowing outside, that didn't stop the front desk from being polite and ensuring that we had everything we needed & notified me I was selected as the "Guest of the Day", which was a very nice touch & unique to this property! Something that other hotels should adopt because it makes guest(s) feel appreciated! There was nothing special about being "Guest of the Day", but they did provide a bottle of water and a bag of chips! Outside of that, the room was clean, the lobby, hallways and breakfast area! The only thing I would change is the banging of the doors by the cleaning staff while cleaning rooms!
Comment from Hotel Management
18 Dec 2024 by Manager, Hotel Management
Hello Laramie, We are delighted to hear that you enjoyed our polite staff and clean facilities during your stay, including being acknowledged as our "Guest of the Day." We appreciate your feedback regarding the cleaning staff's door handling and will share it with the team for improvement. Thank you for choosing our property, and we hope to welcome you back in the future.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello Michael, Thank you for staying with us! We are delighted to hear you enjoyed your time at our hotel. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon!
by A verified traveler
Posted 30 Nov 2024
We checked in on Thanksgiving Day and did not immediately go to our room since we were to celebrate the holiday with family. When we returned to the property around 9;00 pm we discovered the room we were assigned had never been cleaned. The bed was unmade and there was fast food trash around the room. It took 15 minutes for somebody to come help us at the front desk. When we checked out the following morning, the person at the front desk couldn't be bothered to get up from her seat and put down her phone to ask about our stay. She just asked us to place our key in the box. Very disappointing service.
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Donna, We appreciate you sharing your experiences with us. Your feedback is truly valuable in helping us enhance our guest experience. We apologize for any inconvenience you may have encountered during your stay and will address your concerns with our team for improvement. We strive to provide excellent service to all our guests and regret falling short in this instance. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 24 Nov 2024
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Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Jared,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Sara,We are thrilled to hear that you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any further comments or suggestions. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
This is the best place in this area to stay so far.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Jared,We're delighted to hear we exceeded your expectations during your stay. We strive to provide exceptional experiences for all our guests. Thank you for choosing to stay with us and we look forward to welcoming you back in the future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Sean,We are delighted to hear that you thoroughly enjoyed your stay with us! We hope to welcome you back soon for another exceptional experience.
by A verified traveler
Posted 27 Oct 2024
Brightly lit guest rooms!
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Kay,We appreciate your positive feedback on our well-lit guest rooms. Your comfort during your stay is important to us. Should you have any concerns or suggestions for improvement, please feel free to reach out to our management team for further assistance.
by A verified traveler
Posted 21 Oct 2024
Very nice motel, staff was great.
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello lisa,We are delighted to hear that you enjoyed your stay at our motel and that our staff provided excellent service. Your feedback is greatly appreciated and we hope to welcome you back in the future for another pleasant experience.
