Ratings based on 981 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
When paying a substantial amount for accommodations, one naturally develops certain expectations. Regrettably, our experience fell short of these expectations. The room adjacent to ours was occupied by a child who appeared to be unsupervised and exhibited disruptive behavior throughout the night. While the rooms themselves were satisfactory, they did not meet the standards one would expect for the price of over $400 per night. On a positive note, the staff members we encountered were courteous and pleasant.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Richard,Thank you for taking a moment to share your honest assessment. We are thrilled to hear how much you appreciate our hospitable team. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again.Alyssa Turowski,General Manager
by A verified traveler
Posted 11 Nov 2024
Good
Comment from Hotel Management
12 Nov 2024 by Nancy , Hotel Management
Thank you for providing feedback regarding your stay. We hope to see you again soon!
by A verified traveler from Redlands
Posted 4 Nov 2024
The property is beautiful. However, that’s pretty much where the good part ends. Except for Rich and Mark. They were THE best parts of our stay at this hotel. If not for them, our stay would have been awful. We were forced to change rooms due to a plumbing issue that had nothing to do with us. They wanted to put us in a room that was far less of value than our original room. Twice. Rich and Mark, and the valet guys, were awesome though. They made our stay as good as it was.
Comment from Hotel Management
4 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to give your feedback. We apologize for the inconvenience with the plumbing issue and having to move rooms. We understand that can be a frustrating experience. Happy to hear that Rich, Mark, and the valet staff made a positive impact on your visit with us.
by A verified traveler
Posted 3 Nov 2024
Beautiful location ! Beautiful property
Comment from Hotel Management
4 Nov 2024 by Guest Services, Hotel Management
Thank you for the feedback, we are happy to hear that you enjoyed your stay with us.
by A verified traveler
Posted 26 Oct 2024
The first room that was assigned rm# 2121 you could not see through the slider. It was hazed to such a degree that was totally opaque. Depressing, especially for the price that was charged for the room. I asked for an immediate room change and was moved to a new room rm # 3108 with a clear window that you could see out of. Why would the hotel have such a low standard w/their room accommodations? Our new room was good and very clean.
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Dear Thomas, Thank you for sharing your experience. We understand how important a clear view is, especially when looking forward to a relaxing and enjoyable stay. It’s disappointing that your first room didn’t meet that standard, but we're glad the team could move you to a more comfortable space. Maintaining a consistently high standard across all our rooms is essential, and your feedback will help us address areas where we can improve. We hope to welcome you back for a better stay.Alyssa Turowski,General Manager
by A verified traveler
Posted 25 Oct 2024
Great property staff was amazing
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Dear Robert,It was a delight to welcome you to Hilton La Jolla Torrey Pines during your recent visit. We're so glad that our beautiful property and friendly staff made for an enjoyable experience overall. Thank you for being our guest, and please come back soon!Alyssa Turowski,General Manager
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Guest Services, Hotel Management
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us
by A verified traveler
Posted 20 Oct 2024
Good
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Alex,Thank you for the kind review. We're glad you enjoyed your visit, and we look forward to seeing you again at Hilton La Jolla Torrey Pines.Alyssa Turowski,General Manager
by A verified traveler
Posted 20 Oct 2024
It was a decent property, fairly run down, very limited food and drink options. Staff was pretty nice, but not necessarily attentive, several times we were not helped or checked on. Parking was insanely expensive and resort fees were a lot for a place with essentially minimal amenities.
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Andrew,Thank you for sharing your feedback. While we're glad you found our team to be friendly, we understand your concerns about areas such as our service and amenities. Your comments about the property's condition are also important, and we'll take them into account as we work to improve our guest experience. We hope you'll consider giving us another chance in the future.Alyssa Turowski,General Manager
by A verified traveler from castaic
Posted 15 Oct 2024
I wouldn’t recommend not a resort like environment
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Rosa,Thank you for taking a moment to share your thoughts with us. We are disappointed your experience did not meet your expectations; however, our team is always ready to assist in any way possible during your visit if you have questions or concerns. We appreciate your feedback, and we hope you will consider returning in the future.Alyssa Turowski,General Manager
