Ratings based on 152 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Hotel Management, Hotel Management
Dear Vicky,Thanks for your feedback. We are so happy that you enjoyed your stay and we hope to welcome you back soon.
by A verified traveler
Posted 12 Dec 2024
EL hotel es bonito, la habitación bien, normal ara un hotel de este nivel, llegar a la habitación era un verdadero laberinto.
Desayuno bien, el servicio si me quedó a deber. Mandaron mensaje de texto previo a mi llegada para ver que necesitaba, intenté reservar en el SPA, nunca me mandaron información, ya estando en el hotel llamé al SPA y no contestaron, despues de 3 intentos deseché la opción.
Personal de Bellman y Valet muy bien.
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Dear Gustavo,Thank you for sharing your experience. We’re glad to hear you enjoyed the accommodations, breakfast, and the helpfulness of our bellman and valet staff. However, we regret the challenges you faced in trying to book at the spa and any inconvenience caused. Your feedback is valuable, and we hope to provide a more seamless experience during your next visit.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Dear Xuezhe,Thank you for your feedback. We are so happy you enjoyed your stay and we hope to welcome you back soon.
by A verified traveler
Posted 9 Dec 2024
Very nice property with nicely redone rooms. A bit too much of a horse theme in halls and rooms but nevertheless nice. The property grounds are quite beautiful. A couple things that were not great: our room was a long walk from lobby which is ok for a walk but our requests for service had us waiting a very long time. Also, the lobby and all public rooms have all outside doors and windows open at all hours making it uncomfortably cold indoors. We spoke to tge front desk multiple times and days and nothing changed.
Comment from Hotel Management
10 Dec 2024 by Hotel Management, Hotel Management
Dear Alli and Win,Thank you for sharing your feedback. We're glad you appreciated the beautifully redone rooms and property grounds. We apologize for the delays in service and any discomfort caused by the open windows and doors. Your input is valuable, and we will use it to improve the guest experience. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.
by A verified traveler
Posted 1 Dec 2024
Power outage sucked. Food was average. Beds were hard as a rock.
3/5
Comment from Hotel Management
2 Dec 2024 by Hotel Management, Hotel Management
Dear Larissa,Thanks for your feedback. We apologize for the power outage and for any discomfort you experienced with our beds. Your insights are invaluable as we strive to improve. We hope to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 28 Nov 2024
Great
Comment from Hotel Management
2 Dec 2024 by Hotel Management, Hotel Management
Dear Ingrid,Thank you for the feedback! We are so happy you enjoyed your time with us and we can't wait to welcome you back.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Wei,Thank you for taking the time to share your experience. We're pleased you enjoyed your stay and look forward to welcoming you back.
by A verified traveler
Posted 8 Oct 2024
Beautiful property with wonderful people. Pricey for sure, but worth it.
Comment from Hotel Management
8 Oct 2024 by Hotel Management , Hotel Management
Dear Warren, thank you for taking the time to share your experience! We’re so glad to hear that you found our property beautiful and enjoyed the hospitality from our team. Your feedback is truly appreciated, and we look forward to welcoming you back to Estancia La Jolla in the future!
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Hotel Management, Hotel Management
Dear Samantha,Thank you for your lovely review! We're happy you had a great time and hope to welcome you back for another wonderful stay.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Hotel Management, Hotel Management
Dear Paul,We appreciate your feedback and are thrilled you had a pleasant experience. We hope to host you again in the near future!
