Ratings based on 96 Verified Reviews

4.5 out of 5
81% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 25 Mar 2024
Important thing is the access road to the property. You need a high clearance vehicle (SUV) to drive on the 2km none-paved hilly road. Property is generally okay with a nice view. Breakfast is good from their own restaurant but not the expensive pizza for dinner they made on pre cooked crust.
5 out of 5
by A verified traveler

Posted 18 Mar 2024
It was an excellent experience, and I recommend this establishment.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Mar 2024 on Hotels
5 out of 5
by A verified traveler

Posted 10 Mar 2024
No air conditioning - super hot Beds not the best - pot sleeper night Great view massages and food
4 out of 5
by A verified traveler

Posted 9 Mar 2024
The road to the property is very rough need 4x4 No air conditioning very hot at night
4 out of 5
by A verified traveler

Nice Place

Posted 8 Mar 2024 on Hotels
Nice place once there, but difficult to get there. I recommend using a 4x4 vehicle if possible. Room was very clean. The restaurant service was very friendly and food was good, the restaurant building could use a good refurbishment.
4 out of 5
by A verified traveler

Unsurpassed views

Posted 25 Feb 2024 on Hotels
The road to Nepenthe is very rough but the views of Arenal Volcano and Lake Arenal are unsurpassed. The Phoenix Restaurant is wonderful, with great service and great food. They would do well to supply the rooms with more kitchen amenities (paper towels or cloth napkins) and a hairdryer, and renovation should be in the near future. But the bed was very comfortable and it was a great jumping-off point for Arenal Volcano National Park, and the various hot springs and waterfalls at La Fortuna. We’d definitely come back!
5 out of 5
by A verified traveler

Posted 10 Feb 2024
Absolutely beautiful place to stay!!! Very friendly staff. Delicious breakfast!!! Onsite restaurant. Outdoor pool which was well kept. The ONLY downside was the road getting to and leaving the B&B. You have to drive carefully, a lot of potholes. With that being said, I would ABSOLUTELY stay at this lovely B&B again!!!
3 out of 5
by A verified traveler

Posted 9 Feb 2024
Beautiful views
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jan 2024
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