Ratings based on 423 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Feb 2020
The bathroom in the room need renovation since it not functional and extremely old. Also don't expect hot water for your shower between 10AM and 4pm since they shut it down during that time. It also a little bit noisy due that you are on the corner two major roads. So overall if I had to go back to La Fortuna I would choose another hotel.
by A verified traveler
Posted 22 May 2019 on Hotels
by A verified traveler from Seattle WA, US
Posted 21 May 2019
Downtown central location, not a lot of amenities, but you are welcome to use the pool at a sister property about 3 blocks away which was nice! Ignacio, Joy, and Diane were all great at the front desk! Ignacio took a lot of his time to help me book an ziplines excursion, and Diane helped me call the shuttle company when my shuttle was late. Great people, would definitely return!
Comment from Hotel Management
24 May 2019 by Michelle Ramirez - customer service, Hotel Management
Dear Thomas,
Thank you so much for sharing your experience at hotel La Fortuna. We will share your comment with our staff. Have a great day!
by A verified traveler from U.S.
Posted 17 May 2019
Great location in this city. Can use updating. Didn’t like the rodent I heard in the walls as I was trying to sleep. The front desk did allow a room change.
Comment from Hotel Management
24 May 2019 by Michelle Ramirez - Customer Service , Hotel Management
Thank you for your review! we will share your comment with our team. Have a good day!
by A verified traveler
Excellent location
Posted 1 May 2019 on HotelsHotel was well situated and in walking distance of everything in La Fortuna. The room was comfortable but basic with small tv only showing Spanish channels. Wifi was free but spotty.
by A verified traveler
Posted 22 Apr 2019 on Hotels
by A verified traveler
Good Location
Posted 16 Apr 2019 on HotelsThe location of the hotel is excellent. Despite the room having air conditioner the window would not open preventing air circulation. The staff are kindly.
Comment from Hotel Management
23 Apr 2019 by ., Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 13 Apr 2019
by A verified traveler
Room window next to busy street
Posted 22 Mar 2019 on HotelsThe staff and location were great. However our room was located on a busy street and I was kept up at night by the sounds of loud traffic. You you could ensure you did not stay in a room like this, you may have a better experience.
by A verified traveler
Posted 21 Mar 2019
I paid for basic accommodations and that's what I got; except for the first day when the whole hotel was without AC. At least it seemed to be a rare occurrence.
Comment from Hotel Management
23 Apr 2019 by ., Hotel Management
Thanks for staying with us. We appreciate your feedback!
