Ratings based on 272 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from West Kelowna
Posted 20 Dec 2024
What a wonderful stay in the rainforest next to a river…..staff were so helpful and the restaurant had delicious food. The grounds are beautiful and lit up at night to feel so magical. $4.00 cab ride to Fortuna.
We will definitely return.
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 11 Dec 2024
The property was amazing! The staff was friendly and personable. I would totally recommend this property. The food was good. The property was beautiful. It was safe. I wish it was all inclusive.
by A verified traveler
Posted 1 Dec 2024
Wonderful experience! From the front desk staff to the incredibly attentive restaurant staff, the hospitality was wonderful. Pros: beautiful property and rooms, helpful and friendly staff, good food and plenty of areas to explore. Truly, the property is absolutely gorgeous and blows any negative out of the water.
Cons: lack of gym, numerous construction projects going on in multiple locations around the property (which did not impact our stay with excessive noise, but it did make the gym and several walking paths off-limits), and our specific room (“Gallo” - perfect arrangement for our family of 4!) was situated directly below the restaurant, so we woke up every morning to cheerful families starting breakfast right at 6 am. All in all, these didn’t outweigh the amazing time we had and wonderful employees we encountered. Would definitely stay again! Pura vida! ❤️
by A verified traveler
Posted 26 Nov 2024
by A verified traveler from Bath
Posted 25 Nov 2024
This hotel was one of my favorite hotels to stay at as a solo traveler. It was beautiful and well maintained, staff were friendly and accommodating to all my needs. Will definitely stay here again and recommend it.
by A verified traveler from Houston
Posted 24 Nov 2024
I think it's one of the best hotel I ever experienced in the past decade.
by A verified traveler
Posted 18 Nov 2024
Very nice grounds and amenities, the hot tub was the nicest I have ever seen.
by A verified traveler
Posted 4 Oct 2024
This property is a beautiful oasis of luxury, very close to La Fortuna and many tours, adventures and hot springs. The staff are amazing, attentive and so helpful. This is a fantastic hotel, with Ana amazing view of the volcano, everything is modern and immaculate. We were very sad to leave!
by A verified traveler
Posted 12 Sep 2024
This place is amazing!
The water slide and all the pools are incredible!
The landscaping is a classy beautiful tropical garden and it lent privacy to the rooms.
There is a huge gate when you enter and it will make you feel safe, taking away the unknown risks of traveling. All staff were warm and friendly. Johstyn and Maria were very helpful and answered so many questions gracefully. The staff at the restaurant are great too. Don’t pass on the shrimp ceviche at the restaurant, it has a perfect spicy citrus flavor, unlike the others that we’ve had that are too sweet.
Wish we found this place earlier so that we can stay longer.
