Ratings based on 996 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from san jose
Posted 15 Oct 2024
Good food and service; bad thing: late check in
by A verified traveler
Posted 3 Oct 2024
Gift shop restaurant activities and hot springs all within the property. Staff is super helpful and friendly. Easy access to town yet secluded and safe environment. Easily submerged into nature and relaxation.
by A verified traveler
Posted 1 Oct 2024
Friendly, professional staff! Beautiful property, I highly recommend staying here.
by A verified traveler
Posted 7 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Loved the property and all the different temperature hot springs! Very clean and nice staff. Would retrun.
by A verified traveler from rancho palos verdes
Posted 29 Aug 2024
Highly recommend. Several baths with varying degrees of temps from the hot springs. When we were there, the 1st one was empty which was a drag. Also not a fan of the leaf blowers present during morning hours blowing the grass around. Staff was friendly though, and rooms were awesome. And the bar and food…no complaints there.
by A verified traveler from Miami
Posted 25 Aug 2024
by A verified traveler
Posted 19 Aug 2024
Very good
by A verified traveler
Posted 16 Aug 2024
by A verified traveler
Posted 28 Jul 2024
Great views of the Volcano from the property and the staff was very nice. The hot springs and pool are really nice. The grounds are nicely kept but the room i stayed in was a bit dated and needs some work. Room 203 and 202 the Superior rooms both had issues. Start with 203. The plumbing was bad in the bathroom causing the toilet to run until you manually jiggle the handle to stop it. The shower was in bad shape. The room had an odor, the walls were a bit dirty, the beds had no headboards just a mattress and a frame pushed against the wall, the cable box hung from the tv and the tv only had 3 or 4 channels with English. Room 202 the A.C unit didnt get cold, the hot water hardly worked, and 1 day the shower water still ran after being turned off. We didnt stay in the rooms much so changing rooms or hotels would have been more of a hassle so we made do with what we had.
