Ratings based on 535 Verified Reviews
2.0 Room cleanliness
2.7 Service & staff
2.2 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
It was an old hotel that was clean but outdated. The pool was closed, the TV channels were very limited and the bar and grill was closed. For a quick night stay it's a good price. The breakfast is olny served on the weekends.
Comment from Hotel Management
20 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your feedback! We're glad you found the hotel clean and suitable for a quick stay. We apologize for the closed amenities and limited TV channels during your visit. Your comments about the breakfast availability and updates will be shared with our team for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future!
by A verified traveler
Posted 17 Nov 2024
They didn’t have a key card since the machine is broken and we are right by the exit and asked us to leave door ajar if we lefted. They didn’t upgrade us to a better room since bathroom sink didn’t drain
Comment from Hotel Management
18 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the key card system and the bathroom sink. We understand how frustrating these issues can be and are currently working to resolve them. Your comfort and satisfaction are important to us, and we appreciate your patience. We hope to have the opportunity to provide a better experience in the future.
by A verified traveler from grant
Posted 13 Nov 2024
Nothing as stated on expedia website! Dirty carpet broken down couch. Smelled. No breakfast, no pool. Found cockroach on dresser! Stay away!
Comment from Hotel Management
14 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for the experience you had during your stay. Cleanliness and guest satisfaction are our top priorities, and we take your feedback seriously. We are currently addressing the concerns you mentioned, including maintenance and cleanliness, to ensure that future stays meet our guests' expectations. Thank you for bringing this to our attention. We hope to have the chance to improve your experience if you choose to stay with us again.
by A verified traveler
Posted 9 Nov 2024
The staff is very helpful because I am not from this area. Wonderful at telling me of the benefits!
Comment from Hotel Management
11 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your kind words! We’re so glad to hear that our staff was able to assist you and provide helpful information about the area. We strive to ensure our guests feel welcome and well-informed during their stay. Your feedback is much appreciated, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 9 Nov 2024
Broken lights, non working bathroom outlets, caved into wall. Microwave and refrigerator not working.
Bugs in bathroom
Comment from Hotel Management
11 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered during your stay. Your feedback is important, and we take these concerns seriously. We are addressing the maintenance and cleanliness issues you mentioned to ensure a better experience for future guests.
by A verified traveler
Posted 1 Nov 2024
Check in took quite a long time despite not being busy. The next morning, we were going to leave for breakfast and come back to the room. In closing the door, we saw a cockroach on the outside of the door. Immediately we emptied our things from the room, told the staff on duty (shpwed them a video), and left
Comment from Hotel Management
7 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We apologize for the delay during check-in and the unpleasant experience with the cockroach. This is certainly not the standard we strive to maintain, and we will address this issue with our team to prevent it from happening again. Your concerns are important to us, and we appreciate you bringing them to our attention. We hope you’ll give us another chance to provide a better experience in the future.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your rating with us. We look forward to serving you even better in the future!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your rating with us. We look forward to serving you even better in the future!
by A verified traveler
Posted 30 Oct 2024
5/10
Comment from Hotel Management
7 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for sharing your rating with us. We look forward to serving you even better in the future!
by A verified traveler
Posted 25 Oct 2024
The place smelled bad. The pool was not available even though that was not noted during the booking. My key to the room wouldn’t work and the condescending front desk worker tried to explain that I “needed to use the key slowly”, like I had never used a hotel key before. The “secure” door to the parking lot lock did not work, so the door was propped open. Breakfast was a stale pack of Hostess donuts and Nature Valley bar. That was it. Never again.
Comment from Hotel Management
7 Nov 2024 by Tracy, Hotel Management
Dear Guest,Thank you for taking the time to share your experience. We apologize for the issues you encountered, including the unpleasant smell, pool unavailability, and key difficulties. We also regret that the breakfast options did not meet your expectations, and we will review these areas for improvement. Your feedback is important, and we’ll work with our team to address these concerns. We’re sorry we didn’t provide the experience you hoped for and hope you’ll consider giving us another opportunity in the future.
