Ratings based on 967 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Great staff and loved that it was connected to the hospital. It made visiting our loved one in the hospital very easy.
Comment from Hotel Management
22 Nov 2024 by RT, Hotel Management
Hi Tamara, aka cuz, :) WE are glad you enjoyed your stay even though it wasnt under the best circumstances, And we absolutely look forward to your return. Have a great Holiday season.
by A verified traveler
Posted 20 Nov 2024
Our room was an accessible room. While it didn't affect us much, the king bed in the room was quite high off the floor and I cannot imagine someone in a wheelchair being able to get into the bed. The room was on the street side and the traffic noise at night disrupted sleep. The bathroom sink was appropriately mounted to the wall for wheelchair access, but it was so tiny that there was essentially no room for one's toiletries and had no shelf for such. The water pressure was quite poor which meant that a shower took a lot of time. The only clothes rod was low to be able to be reached from a wheelchair, but then any clothes longer than a shirt would drag on the floor. There were only two chairs in the room and neither were comfortable.
Comment from Hotel Management
21 Nov 2024 by RT, Hotel Management
I apologize for the inconvenience with the Accessible room the hotel was fully booked and that was all we had. We do hope you come back and stay so we can try our best to make it up to you. As for water pressure I agree and we are working on that.
by A verified traveler from Hudson
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by RT, Hotel Management
Thank you Sarah we appreciate you taking the time to leave a review and we look forward to your return .Have a great holiday season
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by RT, Hotel Management
Thank You Thank You Thank You for leaving such a positive review we really appreciate you and we look forward to your return
by A verified traveler
Posted 9 Nov 2024
We had a wonderful experience with the clerk on Saturday morning while checking out. We also were greeted warmly by, I believe the kitchen staff. Our experience with the checkin clerk on Friday afternoon as disappointing. She could have cared less if she helped us.
Comment from Hotel Management
9 Nov 2024 by RT, Hotel Management
Good Evening SherylIm so glad you enjoyed your stay and left such a positive review even though your experience with the front desk staff was uneven to say the least and this will be brought up on Monday mornings meeting, I wanna thank you and wish you a happy holiday season.
by A verified traveler
Posted 7 Nov 2024
somewhat dated, but clean
Comment from Hotel Management
7 Nov 2024 by ~Gundersen Hotel and Suites Front Desk , Hotel Management
Tina,Thank you for your feedback. We hope to welcome you back soon!
by A verified traveler
Posted 3 Nov 2024
Spacious rooms
Comment from Hotel Management
4 Nov 2024 by RT, Hotel Management
Good Morning Corrine and thank you for leaving such a positive review and we absolutely look forward to your return. Have a great Holiday season
by A verified traveler
Posted 3 Nov 2024
Awesome place
Comment from Hotel Management
4 Nov 2024 by RT, Hotel Management
Thank You Karen , Your positive review really means alot to us its what we strive for and we look forward to your return. Have a great holiday season.
by A verified traveler
Posted 3 Nov 2024
We stay at Gundersen when visiting our college student as it's a short drive to downtown and college, has walkable areas around it and the rooms are always clean and comfortable. We also enjoy the fountain drink machine that's accessible all times of the day.
Comment from Hotel Management
4 Nov 2024 by RT, Hotel Management
Good Morning Amy, I just wanted to say thank you for your kind words, you didnt have to do that but we really appreciate that you did. Take care of yourself and the family this holiday season,See you next time
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by RT, Hotel Management
Good morning Nicole thank you for taking the time to leave a review we only wish your stay had been 5 STAR , hopefully you come back and we will get another chance, Enjoy the holidays see you next time.
