Ratings based on 961 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
Price not alligned with services provided and not clearily indicated that the pool is available as an extra
by A verified traveler
Posted 29 Jul 2024
Too many hidden fees. 45 euros per person per day to use the hotel pool!! 22 euros for breakfast of pastries and watery eggs and grey bacon. Shame rooms were big and comfortable
by A verified traveler
Posted 13 Jul 2024
Excellent
by A verified traveler
Posted 28 Jun 2024 on Hotels
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 16 Apr 2024
Hotel Lyon Metropole is a comfortable, quiet and relaxing oasis. The food was delicious and drinks in the bar were enjoyable.
by A verified traveler
Posted 8 Feb 2024
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by A verified traveler
Posted 2 Nov 2023 on Hotels
Nice spa, terrible rooms. Cold and haven't been decorated in 50 years. Heating didn't work, noisy and drafty windows.
Comment from Hotel Management
11 Nov 2023 by Leslie Moreau, Directrice Hôtel Lyon Metropole & S, Hotel Management
Dear Jennifer,Thank you for sharing your opinion with us.We are pleased to hear that you enjoyed our spa facilities during your stay.However, we are sorry to learn that you were not satisfied with your room. Please note that our rooms are regularly maintained, and we are constantly working on improvements. We apologize for any inconvenience caused by the heating and noise issues. Our team is available 24/7 to assist with any concerns, and we encourage guests to reach out to us during their stay so we can address any issues promptly.All of the team hope that we may be able to see you again in the future. Kindest regards,
by A verified traveler
Posted 1 Oct 2023
Comment from Hotel Management
29 Oct 2023 by Leslie Moreau, Directrice Hôtel Lyon Metropole & S, Hotel Management
Dear Sir,Thanks for this review about your recent stay.We regret we were not able to meet all your requirements.However, we would be interested in knowing how we could have improved on your time with us.We are looking forward to welcoming you again.Best wishes,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage
by A verified traveler
Posted 30 Sep 2023
We stayed for 1 night while visiting friends in Lyon. We chose the hotel based on the fitness center only to find out that it was an additional 45 euros to use. That was ridiculous, and the room itself was a nice size but not worth what we paid.
Comment from Hotel Management
3 Oct 2023 by Leslie Moreau, Directrice Hôtel Lyon Metropole & S, Hotel Management
Dear Alissa,Thank you for taking the time to share your feedback,We are glad to hear that you found the room to be spacious and comfortable. However, we apologize for any confusion regarding the fitness center access. Please note that the fitness center is part of our extensive 8,000 m² spa area, and the additional fee covers access to all the spa facilities, including pools, jacuzzi, saunas, and more. This information should have been made known to you when you booked. Nevertheless, we understand that this may not have been clear, and we appreciate your feedback.We are committed to providing a great value for our guests, and we hope that you were able to enjoy other aspects of your stay, such as our beautiful location along the Saône River and our convenient access to public transportation.We hope we can provide you with an improved stay in the future.Kind regards,
