Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
We found black mold in the shower. In the middle grout area where the white grout is, kinda gross and would expect more from a nicer resort. This was a weekend staycation for us for our anniversary. We realize the rooms get turned around and cleaned for upcoming guests but every now and then they should inspect rooms for stuff like that.
Comment from Hotel Management
18 Nov 2024 by Tanner, Hotel Management
Thank you for bringing this to our attention. We appreciate your feedback and hope to host you again in the future!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Marina , Hotel Management
We apologize you did not have a satisfactory stay with us. Thank you for providing us with this helpful feedback. We will use this to improve our guest experience moving forward.
by A verified traveler
Posted 9 Oct 2024
The property is beautiful and the staff is both friendly and helpful.
Comment from Hotel Management
9 Oct 2024 by Orion, Front Desk , Hotel Management
Thank you so much for your valued feedback! It was a pleasure to have you on property and we hope to have you back soon!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Marina, Hotel Management
Thank you for your feedback! We are happy to hear you enjoyed your stay!
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Victoria, Hotel Management
Thank you for your feedback! We are happy to hear you enjoyed your stay!
by A verified traveler
Posted 15 Sep 2024
Amazing pool. Lots of slide options for kids. Kid friendly. Room are spacious
Comment from Hotel Management
16 Sep 2024 by Mirae, Omni La Costa Loyalty Team, Hotel Management
Thank you for the 5-star review! We're delighted to hear that you enjoyed our pools, specifically the little ones. We look forward to the opportunity to welcome you back in the future. If there’s anything specific you’d like to experience or any way we can make your next visit even better, please don’t hesitate to let us know.
by A verified traveler
Posted 9 Sep 2024
Sports facilities are great. Not as welcoming at pool, golf pro shop, or cafe. Tennis shop and the reptile show had great service/offered an amazing experience for all
Comment from Hotel Management
1 Oct 2024 by Marina, Hotel Management
Thank you for your feedback! We are happy to hear you enjoyed your stay!
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Marina, Hotel Management
Thank you for the positive feedback. We look forward to hosting you again in the future!
by A verified traveler
Posted 22 Aug 2024
Amazing property.
Comment from Hotel Management
22 Aug 2024 by Tanner, Hotel Management
Thank you for the positive feedback. We look forward to hosting you again in the future!
by A verified traveler from tolleson
Posted 22 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Marina , Hotel Management
We apologize you did not have a satisfactory stay with us. Thank you for providing us with this helpful feedback. We will use this to improve our guest experience moving forward.
