Ratings based on 747 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Functional and clean
Posted 16 Aug 2024 on HotelsThis was an overnight stop on a longer journey. Rooms are basic, (exactly the same as all in this brand), but functional. 2 rooms. 1 was very clean, the other was less so (sheets stained?).
Staff were lovely, polite and helpful.
Doors open into internal corridors (better than last one where they opened outdoors).
Comment from Hotel Management
19 Aug 2024 by Carine Champs, Hotel Management
Hello,Thank you for taking the time to share your experience. We’re delighted to hear that you found our hotel functional and that you appreciated the cleanliness of one of your rooms, as well as the courteous and helpful service from our staff.We are, however, sorry to learn that the other room did not meet your expectations in terms of cleanliness, especially regarding the bed linens. We take your comments very seriously and will forward them to our cleaning team to ensure immediate action and improvements.We appreciate your feedback and hope to have the opportunity to welcome you again for a more enjoyable stay.Best regards,The Team at Hotel Première Classe Orléans Ouest
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Carine Champs, Hotel Management
Chers clients,Nous vous remercions d'avoir pris le temps de nous donner votre avis suite à votre séjour dans notre établissement.Nous sommes ravis de voir que vous avez apprécié votre passage chez nous et espérons vous revoir bientôt chez Première classe !
by A verified traveler
Ok for overnight stop
Posted 18 Jul 2024 on HotelsIt was OK and good value. Would only stop overnight room/ bathroom very small.Getting a bit worn at the edges but not too bad
Comment from Hotel Management
22 Jul 2024 by Carine Champs, Hotel Management
Hello,Thank you for taking the time to share your feedback about your stay at Première Classe Orléans Ouest. We are glad that you found our establishment satisfactory and appreciated the good value for money.We have noted your comments regarding the size of the room and bathroom as well as the general condition of the hotel. Your feedback is valuable and helps us identify areas where we can improve. Please be assured that we are continuously working on the renovation and maintenance of our facilities to offer our guests an even more pleasant experience.We hope to have the pleasure of welcoming you again during your next visit to Orléans.Best regards,
by A verified traveler
Posted 15 Jul 2024 on Hotels
Tres bien
Comment from Hotel Management
17 Jul 2024 by Carine Champs, Hotel Management
Bonjour,Merci infiniment pour votre commentaire et votre note de 10/10.Nous sommes enchantés que vous ayez passé un agréable séjour. N’hésitez pas à revenir nous voir lors de votre prochaine visite à Orléans. À très bientôt !
by A verified traveler
One night in Orleans
Posted 7 Jul 2024 on HotelsReceptionist very good booking in no problem, room was ok bit dated shower was the problem too small and with having a slippery floor not good needs to be addressed apart from that all good
Comment from Hotel Management
8 Jul 2024 by Carine Champs, Hotel Management
Hello,Thank you for taking the time to share your feedback about your recent stay at Hotel Première Classe Orléans Ouest. We are delighted to hear that you had a positive experience with our receptionist and that your check-in process was smooth.We appreciate your comments regarding the room and the shower. We apologize for any inconvenience you experienced due to the size and condition of the shower. Please be assured that we take your feedback seriously and will look into making the necessary improvements to ensure a more comfortable stay for our guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,The team at Hotel Première Classe Orléans Ouest
by A verified traveler
Posted 2 Jul 2024
Breakfast good but coffee not very good. Bed very comfortable. Room a bit small for 2 people.
Comment from Hotel Management
3 Jul 2024 by Carine Champs, Hotel Management
Hello,Thank you for your feedback. We are glad to hear that you enjoyed the breakfast and found the bed very comfortable. We apologize for the coffee not meeting your expectations and for the size of the room. Your comments are valuable to us, and we will use them to improve our services. We hope to welcome you back in the future.
by A verified traveler
Posted 29 Jun 2024
It was clearly written check out noon on my reservation however they kicked me out at 11:30! Yes KICKED OUT might be excessive but that was literally how I felt.
Comment from Hotel Management
3 Jul 2024 by Carine Champs, Hotel Management
Hello,We are truly sorry to hear about your experience. We apologize for any misunderstanding regarding the check-out time and for making you feel unwelcome. We value your feedback and will review our procedures to ensure this does not happen again. Thank you for bringing this to our attention, and we hope you will give us another chance to provide a better experience in the future.
by A verified traveler
Great value for money
Posted 25 Jun 2024 on HotelsGreat value for money. Room and breakfast. Reception staff very friendly. Super clean. For the money we paid it was great. Nice that a budget hotel has a lift and air con.
Comment from Hotel Management
27 Jun 2024 by Carine Champs, Hotel Management
Hello Helen,Thank you very much for your warm comment! We are delighted to hear that you found our hotel to be of great value for money. It is a pleasure to know that you appreciated the cleanliness of our rooms, our breakfast, and the friendliness of our reception team. We are also pleased that you found our lift and air conditioning to be enjoyable. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you again during your next stay in Orléans.Best regards,The Première Classe Orléans Ouest Hotel Team
by A verified traveler
Posted 13 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Carine Champs, Hotel Management
Chers clients,Nous vous remercions d'avoir pris le temps de nous donner votre avis suite à votre séjour dans notre établissement.Nous sommes ravis de voir que vous avez apprécié votre passage chez nous et espérons vous revoir bientôt chez Première classe !Passez une agréable journée,Cordialement,L'équipe du premiere classe Orleans Ouest-La Chapelle Saint Mesmin
by A verified traveler
perfect for an overnight on the highway.
Posted 13 Jun 2024 on HotelsPerfect for a single night between highway journeys. Simple, clean, easy access, very affordable breakfast, polite service.
Comment from Hotel Management
17 Jun 2024 by Carine Champs, Hotel Management
We greatly appreciate your positive feedback! We are happy to hear that our hotel met your expectations for a comfortable stay between highway journeys. Thank you for highlighting the simplicity, cleanliness, easy access, affordable breakfast, and polite service. We hope to have the pleasure of welcoming you back soon!
