Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Top notch!! Do not hesitate to stay here! Staff is the best! Room is awesome!! Highly recommend!!
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Dear TIMOTHY J, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Patricia Rivera, GM
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Gloria, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Patricia Rivera, GM
by A verified traveler
Posted 14 Nov 2024
I don’t like that they charge extra for parking and they ask me to place a parking permit on the car when I check in.
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
Dear Hector, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Patricia Rivera, GM
by A verified traveler
Posted 7 Nov 2024
The staff is great. Very is amazing as is the property itself and the location
Comment from Hotel Management
7 Nov 2024 by GM, Hotel Management
Dear Robin, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Patricia Rivera, GM
by A verified traveler
Posted 29 Oct 2024
The only thing I didn’t like was that we had to pay for the parking space.
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Dear Homero, We apologize for any frustration you may have experienced regarding our parking fee. We have separate parking charges to accommodate our guests who do not have vehicles. We appreciate your feedback and will consider it while evaluating our guest offerings. We hope you'll return soon. Best, Patricia Rivera, GM
by A verified traveler from Laredo
Posted 26 Oct 2024
The breakfast it was terrible. we stayed over 45 minutes waiting for food trays (eggs, yougurts) and they didn’t serve any. They should reimburse that!
Comment from Hotel Management
26 Oct 2024 by GM, Hotel Management
Dear FRANCISCO, Thank you for being our guest even though our breakfast offerings affected the enjoyment of your stay. We will strive to serve you better should you give us the opportunity on a return visit. Thank you for choosing us. Best, Patricia Rivera, GM
by A verified traveler
Posted 26 Oct 2024
I liked the room, it was clean and spacious, with all appliances. The breakfast was pretty good. Additionally want to mention
Comment from Hotel Management
26 Oct 2024 by GM, Hotel Management
Dear Mikhail, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Patricia Rivera, GM
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 14 Oct 2024
We were placed in a room with a broken shower head. We noticed it by the time it was super late. The staff and the maintenance were super helpful on finding a temporary solution for the night.
Comment from Hotel Management
15 Oct 2024 by GM, Hotel Management
Dear Stephanie, I am sorry to hear about the issues with your shower head that tarnished your overall satisfaction with our hotel. We appreciate you sharing your feedback, as it helps us improve as we move forward. Thank you for staying with us, and please consider a return visit, as I know we can do better. Sincerely, Patricia Rivera, GM
by A verified traveler
Posted 13 Oct 2024
Perfect for our visit!
Comment from Hotel Management
13 Oct 2024 by GM, Hotel Management
Dear ivy, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Patricia Rivera, GM
