Ratings based on 119 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Equipo Romanza, Hotel Management
JamieMuchas gracias por tomarse el tiempo de calificarnos, su calificación nos motiva a seguir trabajando y mejorar su percepción sobre nuestro servicio. En una próxima visita por favor no dude en quedarse con nosotros para que observe los avances que hemos desarrollado.
by A verified traveler
Posted 15 Sep 2024
Price
Comment from Hotel Management
19 Oct 2024 by Equipo Romanza, Hotel Management
JamieMuchas gracias por tomarse el tiempo de calificarnos, su calificación nos motiva a seguir trabajando y mejorar su percepción sobre nuestro servicio. En una próxima visita por favor no dude en quedarse con nosotros para que observe los avances que hemos desarrollado.
by A verified traveler
Posted 13 Sep 2024
The hotel was not in the best condition...had to move from 2 different rooms. The 1st one the jacuzzi did not work the 2nd one the A/C.. Finnaly on the 3rd room every thing was fine. The staff was very friendly and where able to work in tryi g to keep you satisfied. The hotel definitely needs some seriose maintance. But for the pricd you paid its what you get.
Comment from Hotel Management
19 Oct 2024 by Equipo Romanza, Hotel Management
Dear Sergio Thank you very much for taking the time to rate us. Your rating motivates us to keep working and improve your perception of our service. On your next visit, please don't hesitate to stay with us so you can see the progress we have made
by A verified traveler
Posted 10 Jul 2024
by A verified traveler
Posted 11 Dec 2023 on Hotels
by A verified traveler
Posted 21 Nov 2023
Fridge in my room a kitchen downstairs
by A verified traveler
Posted 7 Sep 2023
Unit cleaning once 3-5 days . No cover sheets on bed .
Comment from Hotel Management
9 Sep 2023 by Admon., Hotel Management
Hello,I am concerned about the situation you experienced that it was not cleaned frequently.We apologize. We require daily room cleaning service. We will give the respective comments.
by A verified traveler
Posted 5 Aug 2023
Unsafe outsite
Comment from Hotel Management
5 Aug 2023 by Admon., Hotel Management
Buen día!Mil gracias por el tiempo que dedicó a evaluarnos. Seguiremos mejorando y conservando lo bueno :)Hasta pronto.
by A verified traveler
Posted 26 Jul 2023
The frontdesk service excellent, only one was poor service minded. The young boy excelent service. The room they do not clean it every day and every day we have to request for towels. And the turks bath too loud noice in the room. All around we recommend the hotel.
Comment from Hotel Management
27 Jul 2023 by Admon., Hotel Management
Good morning.I wish you are well!I apologize for the awkward situation that happened.We will improve.Thank you for the time you took to rate our hotel, for us it is an opportunity to improve.
by A verified traveler
Posted 24 Jun 2023
Comment from Hotel Management
14 Jul 2023 by Admon., Hotel Management
Buen día.Agradezco mucho el tiempo que se ha tomado para calificar nuestro hotel. Bienvenida a nuestro hotel en próximas visitas que hagas a la ciudad.
