Ratings based on 1,055 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Love how I was able to check in early, love how great the staff are
by A verified traveler
Posted 20 Nov 2024
I liked the ubication
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 11 Nov 2024
N/A
by A verified traveler
Posted 28 Oct 2024
bien localiser, resto, cinéma...
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 17 Oct 2024
Nice hotel very close to the airport. Staff was friendly and very helpful!
Comment from Hotel Management
25 Oct 2024 by Isabelle , Hotel Management
Dear Jenna, Thank you so much for taking the time to review us!We are delighted to read you have enjoyed your stay at Hotel Must! All our team wants to offer the best experience possible to our guests!We would be happy to have the pleasure to welcome you back soon!Best Regards,
by A verified traveler
Posted 16 Oct 2024
Took 25 minutes to check-in. Only one person at the counter checking guests in. He was on his cellphone most of the time. Poor appearance of the person working the desk and no customer service, no hospitality.
I called the reception to ask about the gym and the rep. did not know what I was asking. Couldn't speak English properly and asked me to wait till his boss came in.
Comment from Hotel Management
22 Oct 2024 by Isabelle , Hotel Management
Dear Mr. Adeeb, Thank you for staying at Hotel Must and for taking a moment to rate your experience. First of all, know that we take our guest’s feedback very seriously and are committed to constantly improve the experience we offer them. Regarding your comment on the duration of the check-in upon arrival, we followed up with our reception colleagues and the person concerned to make them aware of the importance of the quality of the service offered.Several new colleagues have joined the team recently. This is not an excuse to explain the situation, but a perfect example for them to learn. We hope to host you again during your next visit to Quebec City. We will watch over the quality of your stay. Sincerely,
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Isabelle , Hotel Management
Dear Sabrina,Thank you for staying at Hotel Must and taking a moment to evaluate your experience.You see us sorry for not being able to offer a service up to your expectations.Have a great day,
