Ratings based on 75 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2023
Walking distance from Karuizawa station and the old town shopping street.
Good breakfast. Good interior design.
New, clean and tidy . Generous free blow evening drink and snacks.
Comment from Hotel Management
6 Feb 2024 by 支配人 小山, Hotel Management
Thank you very much for staying at our hotel.We are very happy to hear that you enjoyed our hotel.We will continue to do our best to help everyone enjoy their travels, so please stop by when you come to Karuizawa.We look forward to the day when we can meet you.Manager Koyama
by A verified traveler
Perfect Stay in Karuizawa
Posted 25 Oct 2022 on HotelsSuperb easy cozy stay while in Karuizawa. The location is perfect to walk from/to Station, Outlet, Komoba Pond. Bus stop in front of hotel. Breakfast was awesome. Free flow alcohol drink in best vibe is so perfect for relax before get sleep. I will choose this hotel again when i’m back in Karuizawa.
by A verified traveler
Posted 15 Oct 2022
お食事をホテルでしましたが、デザートプレートと紅茶をサーブされた際、それまでの料理はしっかりお皿の向きや置き場所は丁寧だったのに、年配の男性が最後サーブしてこられた際は、めちゃくちゃだった。最後に残念な思いをした。
また部屋に関してはおそらく前の人が使っていたであろうヘアゴムがベッドの横に落ちていたので、しっかり清掃されてるのか疑問に思った。
新しくできたホテルなので、期待していたが非常に残念な思いをしてしまいました。
by A verified traveler
Posted 10 Sep 2022
Convenience, cleanness, service - all great
Comment from Hotel Management
11 Sep 2022 by TWIN-LINE HOTEL KARUIZAWA Front desk Hana, Hotel Management
Hello Mr./Ms. Jimmy,Thank you for choosing our hotel, and for taking the time to write a review!We're so glad to hear that enjoyed your time at our hotel.We're looking forward to seeing you again in the future.
by A verified traveler
Posted 24 Jan 2022
The shower water pressure could be better, and the room felt very dry. But overall, I really enjoyed my stay. Convenient location if you're looking to get out of Tokyo for some outlet shopping and/or snowboarding. The hotel breakfast and bar were also very nice.
Comment from Hotel Management
25 Jan 2022 by TWIN-LINE HOTEL軽井沢 宿泊担当, Hotel Management
Thank you for staying with us.
Karuizawa in winter is very cold, so if you use an air conditioner, it will inevitably dry out. I have installed a humidifier in the room, but I'm sorry I couldn't get enough humidity.
As you say, Karuizawa can come from Tokyo right away. I want you to heal your tired mind and body in the city in a peaceful place and enjoy shopping.
Also, when you come to Karuizawa, please use TWIN-LINE HOKEL Karuizawa.
We look forward to your next stay.
by A verified traveler
Posted 4 Jan 2022 on Hotels
Possibly one of the cleanest hotels I have ever been to in my life. The staffs were friend
Comment from Hotel Management
25 Jan 2022 by TWIN-LINE HOTEL軽井沢 宿泊担当, Hotel Management
Thank you for staying with us.
I am glad that you liked our hotel.
We will continue to make efforts to create a good hotel, so please use it again when you come to Karuizawa.
We look forward to your next stay.
by A verified traveler
Posted 31 Oct 2021
Excellent hotel!
Comment from Hotel Management
3 Nov 2021 by TWINーLINEHOTEL軽井沢 宿泊担当, Hotel Management
この度はTWINーLINEHOTEL軽井沢にご宿泊頂き誠にありがとうございます。
お褒めのお言葉大変光栄でございます。
今後もお客様のご期待を裏切ることのないよう、精進して参ります。
また軽井沢にお越しの際には当ホテルにご宿泊頂けましたら幸いでございます。
お客様の次回のご利用をスタッフ一同心よりお待ちしております。
by A verified traveler
Posted 8 Jul 2020 on Hotels
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 14 May 2024
