Ratings based on 111 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
The rooms are very small. We had a four person room and there was no space for our luggage. The photos are deceiving. The staff is rude and not interested in helping their guests. There are far too many hotels in Kyoto to settle for this one. We won’t be staying here again.
Comment from Hotel Management
5 Jan 2025 by Wayfarer Kyoto Shijo, Hotel Management
Dear Shyamli,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the size of the room and any discrepancies between the photos and your experience. Your comfort is our priority, and we appreciate your insights, as they help us improve our facilities and services.We are committed to ensuring a better experience for our guests in the future and will work to address these concerns. We are also sorry to hear about your experience with our staff during your stay. This is not the level of service we strive to provide, and your comments will be addressed with our team to ensure this does not happen again. Thank you again for your feedback.Best Regard,
by A verified traveler
Posted 4 Jan 2025
Room is big for 4 people. Comes with 5 beds. Short walk to shopping centre and food locations.
Comment from Hotel Management
4 Jan 2025 by Wayfarer Kyoto Shijo, Hotel Management
Dear Allan,Thank you so much for taking the time to share your feedback about your recent stay with us! We're thrilled to hear that you found our room spacious and accommodating for your group of four, and that you appreciated the convenience of having five beds. It's great to know that the proximity to the shopping center and dining options added to your experience. We strive to provide our guests with comfort and convenience, and your comments motivate us to keep up the good work.We hope to welcome you back on your next visit!Warm regards,
by A verified traveler
Posted 15 Dec 2024
The location of this hotel was amazing, but the hotel itself was somewhat lacking. There seems to be very limited soundproofing between rooms, so you have hear others’ conversations/loud footsteps above you. The tatami beds were also quite uncomfortable.
Comment from Hotel Management
15 Dec 2024 by Wayfarer Kyoto Shijo, Hotel Management
Dear Guest,Thank you for sharing your thoughts about your stay. We're delighted to hear that you loved the location of our hotel! However, we genuinely regret to learn that your experience was affected by noise and discomfort from the tatami beds.Your feedback is invaluable, and we take it seriously as we work to enhance our guests' experiences. We will look into the soundproofing issues and assess the comfort of our tatami beds to ensure a more restful stay for future guests.We appreciate your honest review and hope you might consider staying with us again for a better experience. Safe travels!Best Regards,
by A verified traveler
Posted 30 Nov 2024
Great place to stay with public transit (bus stop) right in front of the building. Convenience stores within a five mins walk and main attractions within 15-20 mins walk. Rooms are clean and comfortable and comes with fridge and kettle. Private shower/tub combo with bidet. Room also had a balcony, which was a nice bonus feature. Friendly and knowledgeable staff.
Comment from Hotel Management
30 Nov 2024 by Wayfarer Kyoto Shijo, Hotel Management
Thank you so much for your positive review. We're so glad that you appreciated the hotel's convenient location and the furnishing and amenities offered at the hotel. We hope you will visit us again.
by A verified traveler
Posted 8 Oct 2024
Great value for the price.
Comment from Hotel Management
8 Oct 2024 by Wayfarer Kyoto Shijo, Hotel Management
Hello, thank you for staying at our hotel. Thank you for the good review! We look forward to welcoming you back in the future. /Wayfarer Hotel Kyoto Shijo
by A verified traveler
Posted 7 Oct 2024
It was an oasis in the desert for us after traveling for 22 hours, arriving at 8 pm, to find that the woman at the front desk was not only extremely kind and friendly, but also spoke English. I’m also extra grateful, because due to my own mistake, I had to make two separate bookings. I wasn’t looking forward to attempting to explain the situation after traveling for so long, so I was deeply grateful when I got there and they had not only noticed the problem ahead of time, but had also resolved it for me before I ever arrived.
It was an excellent place to stay on top of that. The room was a lovely mix of traditional and modern, and it was in convenient walking distance of many food options, Kyoto Station, and the Kyoto Pokémon Center.
If I ever come back to Kyoto, this is absolutely where I’ll stay again.
Comment from Hotel Management
7 Oct 2024 by Wayfarer Kyoto Shijo, Hotel Management
Hello, thank you for choosing to stay with us.Thank you so much for your kind and detailed review. We are truly delighted to hear that your stay with us felt like an oasis after such a long journey. Our team, especially the front desk staff, works hard to ensure a warm welcome, and we're so glad you found that to be the case.We are also happy to have been able to resolve your booking issue in advance – we understand how stressful it can be to deal with such matters after traveling, and we're always here to make the experience as smooth as possible.It’s wonderful to know you enjoyed the balance of traditional and modern elements in the room and found our location convenient for exploring Kyoto, especially for visiting the Pokémon Center! We hope you had a fantastic time in the city.If your travels ever bring you back to Kyoto, we would be thrilled to welcome you again. Thank you once more for choosing us, and safe travels!Warm regards,Wayfarer Kyoto Shijo
by A verified traveler
Posted 3 Oct 2024
The Wayfarer was the perfect base to travel from and very clean and spacious. I could have spent my whole trip just relaxing in the space! The staff were also foreigner friendly and very knowledgeable and kind. Thoroughly enjoyed my stay here.
Comment from Hotel Management
4 Oct 2024 by Mahadi, Hotel Management
Hello, thank you for staying at our hotel.We greatly appreciate your feedback, and thank you for the good review! It’s great to hear our staff helped you out.We look forward to welcoming you back in the future.
by A verified traveler
Posted 30 Sep 2024
Spacious Clean room.
Helpful staff.
Comment from Hotel Management
30 Sep 2024 by Wayfarer Kyoto Shijo, Hotel Management
Hello, thank you for choosing to stay with us.Thank you very much for your great review! We are glad that you like our spacious room and helpful staff.We look forward to welcoming you back in the future!Kind regards,Wayfarer Kyoto Shijo
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Wayfarer Kyoto Shijo, Hotel Management
Hello, thank you for choosing to stay with us.Thank you for the good review! We look forward to welcoming you back in the future. Kind regards,Wayfarer Kyoto Shijo
by A verified traveler
Posted 12 Sep 2024
Only issue we had on our stay was that there were doing construction work near by. We could hear the jackhammer that was incredibly loud and shock the apartment from 8am to 5pm. Everything else was great.
Comment from Hotel Management
13 Sep 2024 by Mahadi, Hotel Management
Hello, thank you for staying at our hotel. Your feedback on our hotel is truly appreciated. We are sorry to hear about your disappointing experience. Unfortunately, some things fall outside of our control, such as the construction works in the neighborhood. However, we have noted your feedback, and will continue to strive to provide our guests with a more pleasant stay.
