Ratings based on 530 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
While it took a bit to figure out how to send my checkin luggages (one being a snowboard carrier) transported via Yamato Transport to KIX airport, the staff helped a lot filling out the forms for me and made sure the luggages would arrive the day I checkin for my flight.
Public bath was a much needed amenity and same with washer/dryer. Needless to say, the room was comfy but maybe on the small side if there’s 2 or more travelers.
Transport to various sights was most convenient by bus.
Comment from Hotel Management
13 Dec 2024 by Urban Hotel Kyoto Nijo Premium reception:Menuka, Hotel Management
Dear sir/mam thank you so much for styaing with Urban Hotel Kyoto Nijo Premium.Thank you for your wonderful review.We are delighted to hear that you enjoyed your stay at our hotel.Its great to know you love our spa.We apologize for size of room.As a location we are located near by Bus and subway station so you can easily visit most popular visiting places of Kyoto.Our team takes great pride in providing friendly and helpful service,your kind words mean a alot to us,we are looking forward to see you for your another relaxing stay.Thank you
by A verified traveler
Posted 8 Dec 2024
-I don't like see through door toilet.
-My room's next to the railway, it's very noisy. First train woke me up at 5:30
-Too many noisy Chineses walk and talk at the hallway at night time.
-Public bath is Narrow and small space. Lay out is very terrible, locker is next to the sink, crowded time there's not enough space even stand up and open locker.
by A verified traveler
Posted 1 Dec 2024
We loved our stay at Urban Hotel Kyoto Nijo Premium. It was fairly central to all the things we wanted to do, staff was friendly, and the rooms were nice. We opted for the buffet in the morning and it did not disappoint. The train station is a very short walk down the street and it passes right by a grocery store, so after we were out all day, we could grab something on the way back to the hotel. It's also very close to a combini.
Comment from Hotel Management
6 Dec 2024 by Urban Hotel Kyoto Nijo Premium Menuka, Hotel Management
Dear customer thank you so much for choosing Urban hotel Kyoto Nijo Premium.We are glad to hear you had amazing time and enjoyed our breakfast.Thank you so much for mentioned our location.We are near by Jr nijo station and Nijo subway staion also the bus station is front of Our Hotel.You can easily visit Kyoto city most popular places using by bus and trains.Your positive feedback inspires us to maintain high standars. We are looking forward to see you again.Thank you.
by A verified traveler
Posted 25 Nov 2024
Excellent hotel and service
Comment from Hotel Management
28 Nov 2024 by Urban Hotel Kyoto Nijo Premium reception:Menka, Hotel Management
Dear customer thank you so much for choosing Urban Hotel Kyoto Nijo Premium.We are greatful to read your review.Our front desk is open 24 hours for the guest service.We hope you enjoyed our spa which is located on 7th floor.We are looking forward to see you again.Thank you
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Urban Hotel Kyoto Nijo Premium Front Mishima, Hotel Management
Thank you very much for staying at Urban Hotel Kyoto Nijo Premium. We will continue to strive to improve our services and look forward to your next stay.
by A verified traveler
Posted 6 Nov 2024
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Comment from Hotel Management
7 Nov 2024 by Urban Hotel Kyoto Nijo Premium Front Mishima, Hotel Management
Thank you very much for staying at Urban Hotel Kyoto Nijo Premium. We will continue to strive to improve our services and look forward to your next stay.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Urban Hotel Kyoto Nijo Premium reception:Menuka, Hotel Management
Dear customer thank you so much for choosing us,We hope you feel comfort and enjoyed your stay at our hotel.please feel free to book your next stay.We are looking forward to see you again.Thank You
by A verified traveler
Posted 24 Oct 2024
good
Comment from Hotel Management
30 Oct 2024 by Urban Hotel Kyoto Nijo Premium reception:Menuka, Hotel Management
Dear customer thank you so much for choosing us,we are very happy to read that your feel comfort at our Hotel.please feel free to book your next stay.We are looking forward to see you again.Thank You
by A verified traveler
Posted 20 Oct 2024
Really accessible and the hotel's team would go above and beyond. Room really comfortable, breakfast amazing and onsen awesome. This hotel has a very useful lauderamat washing machine service). The are 4 machines, need to plan when to use as they are often busy.
Comment from Hotel Management
13 Dec 2024 by Urban Hotel Kyoto Nijo Premium reception:Menuka, Hotel Management
Dear customer thank you so much for staying at Urban Hotel Kyoto Nijo Premium.We are glad to hear that you feel comfortable at our hotel,also thank you for mentioned our breakfast and onsen.We apologize for laundry service,and we will managing the using method of washing machine.we are looking forward tosee you again for your relaxing and comfortable stay.Thank you
by A verified traveler from Hartsdale
Posted 15 Oct 2024
Comment from Hotel Management
30 Oct 2024 by アーバンホテル京都二条プレミアム フロント：メヌカ, Hotel Management
この度はアーバンホテル京都二条プレミアムにご宿泊いただき誠にありがとうございます。今後もサービス向上に努めて参ります。またのご利用を心よりお待ちしております。ありがとうございます。
