Ratings based on 165 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 20 Oct 2024
Overall is good. However the facilities need an upgrade.
Comment from Hotel Management
22 Oct 2024 by 東横INN京都五条烏丸 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel the other day.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.
by A verified traveler
Posted 27 Apr 2024
Standard property for the brand, however some things were subpar: speed on wifi on property is very slow (under 500kbps sometimes going down to under 100 kbps according to speed tests) and building has only one elevator, so during breakfast the wait can be very long, and access to elevator does not require property key card, making it more accessible to those, who are not staying at the property.
Lastly, sound isolation in rooms is very weak, so expect to hear it, if anyone is having a conversation on the floor.
Comment from Hotel Management
29 Apr 2024 by 東横INN京都五条烏丸 くちこみ担当, Hotel Management
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.We apologize that there were a lot of points that could not meet your expectations.
by A verified traveler
Posted 13 Apr 2024
The staff are very nice, welcoming and helpful.
I can't really judge if it's quiet as it depends of the peoples on your floor, but as for outside noises (extractor fan, cars..) it was ok.
The included breakfast was very good with different dishes every morning.
The only thing that i disliked was the pillow which was too hard for me, but no big deal.
Comment from Hotel Management
14 Apr 2024 by 東横INN京都五条烏丸 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel the other day.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 4 Apr 2024
Very good hotel if you want to stay for a few nights in the city. Good location, very friendly staff and extremely easy check in.
Comment from Hotel Management
5 Apr 2024 by 東横INN京都五条烏丸 くちこみ担当, Hotel Management
この度は、数あるホテルの中より当ホテルにご宿泊ありがとうございます。今後とも多くのお客様に感動と満足を与えられるようスタッフ一同精進して参ります。お客様のまたのご利用心からお待ち申し上げます。
by A verified traveler
Posted 14 Sep 2023
by A verified traveler
Posted 14 May 2023
It’s Toyoko Inn, so the bar is pretty low to begin with, but this particular hotel is located on a noisy street, and the room had a funny smell, which meant having to open the windows, which meant more noise, etc. It’s fine for one night, it’d be maddening for any longer than that.
Comment from Hotel Management
24 May 2023 by 東横イン京都五条烏丸フロント, Hotel Management
Thank you for staying with us.We apologize for the inconvenience caused to you.We will continue to devote ourselves to satisfying everyone in the future, so if you have the opportunity, we are waiting for you to use us again.
by A verified traveler
Posted 29 Nov 2019 on Hotels
by A verified traveler from Yellowknife, NT, Canada
Posted 9 May 2019
Great location. The breakfast buffet had good selection and was included in the booking.
by A verified traveler
Posted 6 May 2019
by A verified traveler
Posted 23 Oct 2017 on Hotels
