6/10 Okay
Yasmin
Traveled with partner
Nov 20, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We have a very unfortunate and unpleasant experience with staff from the front desk/reception area. The night prior we had trouble communicating with front desk and it took longer than normal to set up luggage delivery to our next destination (Osaka). The next day we arrived 1 hr prior to our Shinkansen departure to the hotel to pick up our belongings and asked front desk to request a taxi since it was pouring rain outside and we had multiple bags. The receptionist did not request a taxi when asked and made us sit and wait for nearly 20 minutes to tell us she was busy and it was a holiday and she had not yet requested the taxi. She did not inform us of anything until we got up and asked. She then told us we could take the subway which we were trying to avoid given the amount of bags we had and the rain situation. Suffice it to say we did not make it to the train station on time despite all the hoops we went to get there (including having to hail our own taxi). We missed our Shinkansen and the rest were sold out. We had to take a taxi to Osaka in order to not miss a booked event that was already paid for and we had to pay 120 dollars for the taxi there. We did not expect to have such poor service and no accountability at all. We will not be staying here or can recommend this hotel because the front desk are not properly trained and can barely communicate with tourists.
Yasmin
Stayed 3 nights in Oct 2024