Ratings based on 150 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from West Vancouver
Posted 14 Oct 2024
by A verified traveler
Posted 9 Sep 2024
Absolutely beautiful hotel.
What I love the most is the private onsen in the room. It's in a semi-open space (not in the room, but under a roof kind of in the back balcony).
The private onsen refills itself, and temperature regulated. It was amazing.
Beautiful scenery, excellent staff, exceptional breakfast.
by A verified traveler
Posted 5 Jun 2024
Very beautiful hotel, staff was friendly, but wished they explained the amenities around the hotel. I had to figure it out myself by looking at other people’s reviews. Beverages at the mini bar fridge are not cold, wish it was colder, the drinks were lukewarm. I arrived earlier than check in time so decided to go to the cafe to grab a coffee, some staff said “no” and another said “yes, I can come in.” Super confusing and then it took forever for the waitress and the ordered coffee to arrive. The onsen in the room was amazing though.
by A verified traveler
Posted 3 Jun 2024
Everything was amazing about this place. It is one of the most memorable places for my daughter and I with strongly recommended and it’s definitely a place you must see and vacation.
by A verified traveler
Hot spring tub makes this a great hotel
Posted 15 May 2024 on HotelsThe hot spring hot tub is the best part of the hotel! Overall hotel is fine- nothing special for the price but for the personal hot spring tub, which was amazing. Food was ok, service was as expected. It’s no where close to downtown Kyoto but so many amazing sights to see around the hotel. If you want quiet - this is the place.
by A verified traveler
Posted 8 Feb 2024
Staff and service great! A little overpriced for the rooms and unless you can book the special rooms the pictures can be deceiving! We were definitely not wowed by our room! Onsens were okay but nothing to brag about! And you have to pay extra to use the onsens … dinner at restaurants was great quality but overpriced! The reviews all show it to be very luxurious but it’s just a normal hotel….staff was very helpful and accommodating but the area is quite boring!
by A verified traveler from hollywood
Posted 2 Sep 2023
Not a 5* Hotel. Outdated rooms, Terrible or nonexistent Facilities. Restaurant closes at 10pm. No bar opened. Personal unable to understand basic English. Everywhere else in Japan, hotel personnel speaks very good English , at least in 5* Hotels. They kept changing temperature in the suite from 25C to 19C so the room after returning from 34degrees summer heat outside felt like freezer. Stay somewhere else. It feels more like dead property with end near. Personal was trying, but without training and basic English is hard to help.
by A verified traveler
Posted 5 Apr 2023
by A verified traveler
Posted 31 Mar 2023 on Hotels
by A verified traveler from malibu
Posted 30 Mar 2023
Nice area, nice property. Food was terrible, service was ok but not the best.
