Ratings based on 46 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
We arrived early as it was our only day in Kyoto but the reception staff were amazing and let us leave our luggage securely with them while we explored Kyoto and provided a shuttle to accommodations.
by A verified traveler
Posted 8 Jul 2024 on Hotels
Bed was Very hard and very small pillows. room was very small and they tried to cram to much furniture into it. it was impossible to sit in chairs and couch. just dumb.
Comment from Hotel Management
14 Aug 2024 by RESI STAY, Hotel Management
Thank you for staying at RESI STAY. We are sorry to hear that your room was small and that the bed and pillows did not meet your expectations. Regarding the size of your room, we have listed the layout and size of each room type on our website and on each reservation site, and we would appreciate it if you could refer to the information when making your reservation. We do have larger rooms available, so please consider staying with us the next time you visit Kyoto. We look forward to seeing you again.
by A verified traveler
Posted 17 Apr 2024
Very happy with a stay. Convenient location, friendly and helpful staff, clean room. We had kitchen in the room which was nice. The bathroom had space for drying laundry with a heating and drying fan on top.
by A verified traveler
Posted 15 Nov 2023
by A verified traveler
Posted 10 Sep 2023
Much smaller and congested than advertised, nothing like pictures on Expedia. Room was very dirty, there was dust all over, couch had big bad spots, beds were missing sheets and there was no one on the property to speak to as it’s managed remotely. Recommend staying away, not worth the money.
by A verified traveler
Posted 10 Jul 2023
by A verified traveler
Posted 6 Jun 2023
Bed was uncomfortable and could use bigger and better pillows.
by A verified traveler from Alpharetta
Posted 2 Jun 2023
Loved the Hello Kitty theme. My kids enjoyed the decor and made the trip to Kyoto much more memorable.
by A verified traveler
Posted 18 May 2023
The room was very dusty. Dust covered the aircon filters, toilet floor, the kitchen. Aircon was faulty too, kept turning on and off. Luckily the weather was cold. Do not recommend this hotel for people with asthma or allergy problems.
by A verified traveler from Calgary
Posted 7 Jun 2020
The check-in desk is at a different location from the actual unit, so it's a little bit of a hassle, but the actual process was easy and the staff was nice and helpful.
The unit has a small kitchen with a microwave, a hot plate and a washing machine. It also came with laundry soap.
It was very quiet and the location was nice, it wasn't too far to walk to restaurants or convenience stores.
Comment from Hotel Management
14 Jun 2020 by RESI STAY Reception Counter, Hotel Management
Thank you for staying with us and sharing your experience.
We are glad to hear that the condition of your room was sufficient. We will keep improving to provide all the guests with a comfortable stay.
We are looking forward to seeing you in Kyoto again in the near future.
