Ratings based on 148 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
The staff was really helpful
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
20 Aug 2024 by RESI STAY, Hotel Management
Thank you for your review.We are hope to see you again in the near future!
by A verified traveler
Posted 9 Jul 2024
Comment from Hotel Management
20 Aug 2024 by RESI STAY, Hotel Management
Thank you for your review. We are looking forward to your coming back again in the near future.
by A verified traveler
Posted 4 Jul 2024
There was a contruction nearby, but the stay is excellent
Comment from Hotel Management
22 Jul 2024 by RESI STAY, Hotel Management
Thank you very much for staying at RESI STAY. Thank you for your valuable feedback. We apologize for the inconvenience caused by the noise caused by the construction. We will continue to work on improving the quality based on your feedback. We look forward to seeing you again.
by A verified traveler
Posted 2 Jul 2024
We weren't expecting much from this hotel, but Resi Stay Heart exceeded our expectations. Location was perfect. Not too far from Kyoto station, with a 7-11 & plenty of dining options nearby. Staff was friendly and check-in was easy. Once we entered our room, we noticed some very thoughtful amenities you don't often find in US based hotels such as a flashlight, vacuum cleaner, large bottle of water & slippers. The common kitchen which was shared with other guests, was well appointed with a rice cooker, microwave/toaster and all the kitchen utensils you'll need. The best part was the complimentary laundry facilities (that included detergent) which we definitely needed during our 5 night stay in Kyoto. Overall, we had a pleasant stay and would definitely recommend Resi Stay Heart to all our friends & family visiting Kyoto!
Comment from Hotel Management
5 Jul 2024 by RESI STAY, Hotel Management
Thank you for youre review! It is very happy to hear that the condition of your room was sufficient. We will keep improving to provide the comfortable stay to all the guests with RESI STAY. We are looking forawrd to your stay in the near future.
by A verified traveler
Posted 14 May 2024
It was close to Kyoto station, and lots of food options. Did not like that the reception counter was at a different location than the hotel. Either than that, it was a good place to stay at.
Comment from Hotel Management
10 Jun 2024 by RESI STAY, Hotel Management
Thank you for staying at RESI STAY. We appreciate that you loved the location and the room itself but appologize by the inconvinience of the different location of the reception counter and the accommodation. But we hope that overall you enjoyed your stay and Kyoto city. We have a free one-way shuttle bus from the reception counter near Kyoto Station to your accommodation.We look forward to seeing you again.
by A verified traveler
Posted 6 Apr 2024
Totally recommended, great place to stay. Close to transport and shopping district.
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 25 Nov 2023
Comment from Hotel Management
2 Feb 2024 by RESI STAY, Hotel Management
Thank you for staying with us, and thank you for your feedback.We would appreciate it if you could provide us with details regarding your evaluation.We will continue to improve our services. Thank you.
by A verified traveler
Posted 11 Sep 2023
So glad we booked this property for 5 nights in the middle of our holiday to Japan. There is so much to see nearby, and the apartment was clean and comfortable like a home away from home. It had a great bathroom and washing facilities. Only improvement I could suggest is it would be good to have ice cube trays in the freezer. The weather was hot and we all wanted ice in our drinks when we got back in the afternoon.
