Ratings based on 923 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edmonton
Posted 10 Jan 2025
We booked 2 rooms for my family of 6. The rooms are spacious with plenty of counter space and storage. Everything was clean and included slippers and PJ’s and all bathroom amenities. It was a great location for our base in Kyoto. The laundry was closed during our stay but there is a great laundromat about a 5 min walk away. The beds were a bit firm for my liking, but that’s more personal preference. There is a Family Mart just outside in the corner. There is also a McDonald’s and 7-11 across the street. They also have 6 different breakfast bento’s in the morning that looked good, but we chose to eat elsewhere as we are not big breakfast eaters. Overall a great stay.
by A verified traveler
Posted 8 Jan 2025
Exceeded expectations.
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 27 Dec 2024
Gorgeous hotel with a large room perfect for our family of 4. Drinks in the minibar were included as well which was a nice surprise.
by A verified traveler
Posted 14 Dec 2024
Wonderful boutique hotel right by the palace park in Kyoto. Cute bars and restaurants in alleys, all in walking distance. Great breakfast and cafe, attentive staff. Amazing rooms with designer touches. Thank you!
by A verified traveler
Posted 13 Dec 2024
Great property, price and staff. I will be back and highly recommend this hotel.
by A verified traveler
Posted 5 Dec 2024
Great service and spacious rooms
Comment from Hotel Management
8 Dec 2024 by Van, Hotel Management
Dear Mr./Ms. Megan,Thank you very much for your recent stay at Noku Kyoto and we appreciate you for taking the time to give us a valuable comments.We are very happy to know that we could make your trip a memorable one and assist you to get back your luggage in HakoneAnd we are looking forward for a chance to welcome you back in our hotel when you visit Kyoto next time. Thank You.Best Regards,Van NguyenFront Desk Staff Noku Kyoto
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
8 Dec 2024 by Van, Hotel Management
Dear Mr./Ms. Jonathan,Thank you very much for your recent stay at Noku Kyoto and we appreciate you for taking the time to give us a valuable comments.We are looking forward for a chance to welcome you back in our hotel when you visit Kyoto next time. Thank You.Best Regards,Van NguyenFront Desk Staff Noku Kyoto
by A verified traveler
Posted 29 Nov 2024
The air-conditioning unit had black mold on it. We requested for it to be cleaned and were assured by staff that it would be, but it was never cleaned. There were times we had left rubbish neatly next to the bin to be cleaned when the room was cleaned and the bin was full, and everytime the extra rubbish wasn't taken. We ended up disposing of our own rubbish instead. There was maintenance taking place on the day we were meant to check out which meant that no late checkout was available and that no electronics such as the toilets or the lifts would be working. This was incredibly inconvenient and led us to check out a day early and move to a different hotel. Overall, we were highly disappointed with the service and cleanliness at this hotel and would unfortunately not stay again.
Comment from Hotel Management
14 Dec 2024 by Emi Nagao, Hotel Management
First of all, we deeply apologize that you were not satisfied with your stay.We were surprised that cleaning was overlooked and not improved despite your feedback, so we investigated. There is no record in the history, so it is possible that the staff did not understand your English. In the future, we will make sure that the cleaning staff always report even minor issues to the front desk staff.We also had to carry out an inspection on your last day, which involved a power outage for the entire building, and we tried to do it at a time that would be as convenient for customers as possible, but we are very sorry for the inconvenience caused to you.We cannot apologize enough for the inconvenience caused throughout your stay. We would be happy to make up for it if you would visit us again in the future.Noku Kyoto
by A verified traveler
Posted 12 Nov 2024
The staff was very helpful and friendly
Comment from Hotel Management
20 Nov 2024 by Van Nguyen, Hotel Management
Dear Mr./Ms. Fesshaye,Thank you very much for your recent stay at Noku Kyoto and we appreciate you for taking the time to give us a valuable comments.We are very happy to know that we could make your trip a memorable one. And we are looking forward for a chance to welcome you back in our hotel when you visit Kyoto next time. Thank You.Best Regards,Van NguyenFront Desk Staff Noku Kyoto
