Ratings based on 252 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by front desk, Hotel Management
Thank you for your staying with us and high rating!We look forward to seeing you again.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
28 Nov 2024 by front desk, Hotel Management
Thank you for choosing our accommodation!We hope that you had a relaxing time while staying here.Please visit us again if you have an opportunity.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Nov 2024 by front desk, Hotel Management
Thank you for your staying with us and review.We hope to see you again at our accommodation.
by A verified traveler
Posted 24 Oct 2024
Pros: the receptionist/ manager was charming, friendly, responsive, polite, helpful, etc. The location is about 15 minutes walk from JR Station, and I liked to walk through the alleys from the station where I got to see the real Japan, not just the "touristy Japan". The narrow alley the hotel is in is quiet and safe.
Cons: the room of 3 tatami mats about 1/2 tatami of wood flooring is much too small for 2 people. The 2 futons take up the whole space so you can barely open the door, and no space is left to sit, arrange the luggage, etc. Bathroom/ restroom is as small as an airplane's. Breakfast (2500 yen) is unreasonably expensive, at least 3 fold what a similar breakfast at a restaurant would cost! You might get a much cheaper and better breakfast at 7-11. Absolutely no room services.
Comment from Hotel Management
25 Oct 2024 by Nagomi-ryokan-yuu, Hotel Management
Thank you very much for staying at nagomi-ryokan yuu. We appreciate your high evaluation of our staff. Also, we are glad to hear that you liked our quiet neighborhood. The breakfast price you pointed out has been set due to the rising cost price. We showed you the picture of our breakfast when you decided to order it, we do not think there is much difference between the photo and the actual product. The room size is also the same as the information on the booking site. We are sorry if we did not meet your expectations, and we will continue to make efforts to improve the quality and customer service to satisfy our guests more. We look forward to welcoming you again. Thank you.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by front desk, Hotel Management
Thank you for your stay!Hope you enjoyed staying at our Machiya, japanese traditional town house.Please visit us again if you have an opportunity to come to Kyoto!
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by front desk, Hotel Management
Thank you for your review.Please kindly visit us again if you have an opportunity to come to Kyoto.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by front desk, Hotel Management
Thank you for your high rating!Glad that you enjoyed staying at our accommodation.We hope to see you again.
by A verified traveler
Posted 5 Apr 2024
Very traditional ryokan and very clean. The rooms were a decent size and the area was quiet. The staff offers you a book with recommendations such as dining and sight seeing attractions as well as how to get there by bus or transit. The ryokan also offers breakfast and other services for a fee, but the breakfast we had was amazing. They also have a bath you can rent for the hour which was a life saver after walking all day. Would definitely stay again. The staff was also very helpful and answered all of our questions.
Comment from Hotel Management
6 Apr 2024 by Nagomi-ryokan-yuu, Hotel Management
Thank you for your stay with us. We are very happpy to know that you enjoyed our ryokan and services. Hope you will come back soon! Thank you.
by A verified traveler
Posted 2 Apr 2024 on Hotels
Comment from Hotel Management
31 May 2024 by front desk, Hotel Management
Thank you for your stay!We are pleased at your high rating.If you have an opportunity to come to Kyoto again, please kindly visit us.
by A verified traveler
Posted 2 Apr 2024 on Orbitz
The only downside was for me (let me be clear, FOR ME) I would've like another pillow. The staff was amazing and the finding the property from the station was easy. Even their correspondence prior to check-in was great.
Comment from Hotel Management
31 May 2024 by front desk, Hotel Management
Thank you for your high rating and valuable feedback!We are sorry that we could not meet your expectations.We would love to give another pillow in case guests ask us at our reception. If you have an opportunity to visit us again, please kindly ask us for any concerns during your stay.We all warmly welcome you next time. Thank you.
