Ratings based on 988 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
NA
by A verified traveler from Richmond
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. We are delighted to receive your complimentary evaluation.We hope that you had a chance to relax and unwind from your daily stress.If you have any problems or inconveniences during your stay, please feel free to contact the front desk at any time.We will continue to improve our services and hospitality to be a hotel loved by our guests, and we look forward to your continued patronage. We look forward to seeing you again.Mitsui Garden Hotel Kyoto ShijoFront Office Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.Thank you again for taking the time out of your busy schedule to give us a favorable evaluation.We are relieved to hear that you were satisfied with your stay.We will continue to strive to improve and enhance our services so that everyone can enjoy a pleasant stay with us.We hope you will visit us again when you come to Kyoto, and we look forward to serving you at the Mitsui Garden Hotel Kyoto Shijo.All of us at Mitsui Garden Hotel Kyoto Shijo look forward to seeing you next time.
by A verified traveler from Aspendale Gardens
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Front Office Manager, Hotel Management
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shijo. and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We will continue to make every effort to enhance your satisfaction with our, facilities, and customer service so that we can meet your expectations in the future.We look forward to seeing you again.Mitsui Garden Hotel Kyoto Shijo
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo.Thank you again for taking the time to send us your feedback.We hope you had a pleasant stay at our hotel.We are very pleased to receive your high evaluation.We will continue to make every effort to make our hotel more comfortable for our guests. We hope that you will choose our hotel again when you have a chance to visit Kyoto again. We look forward to seeing you again.Mitsui Garden Hotel Kyoto ShijoFront Office Manager
by A verified traveler
Posted 10 Nov 2024
Very clean and excellent staff
Comment from Hotel Management
10 Nov 2024 by Mitsui Garden Hotel Kyoto Shijo FrontOfficeManager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. We would also like to thank you again for taking the time out of your busy schedule to provide us with your valuable feedback.We are relieved to hear that you were satisfied with your stay.And we are very pleased to hear your compliments about our staff.Our entire staff will continue to strive to improve our services in order to please more guests in the future.We all look forward to seeing you again.
by A verified traveler
Posted 4 Nov 2024
Nice buffet breakfast, convenient location, std triple room was quite spacious and clean.
Comment from Hotel Management
4 Nov 2024 by Mitsui Garden Hotel Kyoto Shijo Front Office Manag, Hotel Management
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shijo.We would also like to take this opportunity to thank you for taking the time to give us your feedback on your stay with us.We are delighted to hear that you were satisfied with your stay.We will not rest on your kind words, but will continue to improve our services in the future,We will continue to make efforts to improve our services.We are delighted to hear that you were satisfied with our breakfast.We would be more than happy if you could spend your precious time in the morning relaxing.We will continue to strive to meet your expectations in all aspects of our plans, facilities, and customer service,We look forward to serving you again.Mitsui Garden Hotel Kyoto Shijo Front Office Manager
by A verified traveler
Posted 2 Nov 2024
Average hotel, good price
Comment from Hotel Management
3 Nov 2024 by Front Office Manager, Hotel Management
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shijo.We would also like to thank you again for taking the time to give us your feedback on your stay.We will continue to strive to make your stay as comfortable and satisfying as possible, while taking your comments into consideration.We hope you will visit us again when you come back to Kyoto.Mitsui Garden Hotel Kyoto Shijo
by A verified traveler
Posted 28 Oct 2024
The location of Mitsui is quite good. Close to the busier part of Kyoto but not so close that it is loud. There is a Family Mart right near by. However, we had a lot of issues with the Wi-Fi connection (the slip they hand you with the Wi-Fi password on it even notes that the connection is spotty), which is disappointing for a four star hotel. The room was otherwise clean, and water pressure was decent for showering. They also have complimentary luggage storage service which was very helpful on our trip.
Comment from Hotel Management
29 Oct 2024 by Mitsui Garden Hotel Kyoto Shijo Front Office Manag, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shijo. Thank you again for taking time out of your busy schedule to provide us with your valuable feedback.We are pleased to hear that you were satisfied with your stay at our hotel. We hope that you had a chance to relax and unwind from your daily stress.As you mentioned, our hotel is located in the center of the city, making it easy to use for both business and sightseeing, and has been well received by our guests. We hope you will continue to use our hotel for a variety of purposes, as it is easily accessible in all directions.However, we apologize for the inconvenience regarding the WIFI environment.Please feel free to ask the front desk staff for a pocket WIFI rental service, which is available in limited quantities.We will continue to improve our services and hospitality to become a hotel loved by our guests, and we look forward to your continued patronage. We look forward to seeing you again.Mitsui Garden Hotel Kyoto Shijo Front Office Manager
by A verified traveler
Posted 28 Oct 2024
The room was spacious and the staff were kind.
Comment from Hotel Management
29 Oct 2024 by Mitsui Garden Hotel Kyoto Shijo Front Office Manag, Hotel Management
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shijo.We are very pleased to hear that you had a pleasant stay with us.We are also relieved to hear that you were satisfied with our staff's service.We are always striving to make our hotel a place you will want to come back to and remember.We are very encouraged by your kind words.We will continue to improve our services to make your stay more comfortable.Mitsui Garden Hotel Kyoto Shijo Front Office Manager
