Ratings based on 997 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo. Our hotel will close on June 10, 2024. If you are visiting Kyoto again, please feel free to use one of our nearby group hotels.
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
9 Jun 2024 by Front Office Manager, Hotel Management
Thank you for staying at Mitsui Garden Hotel Kyoto Sanjo. We are delighted that you have enjoyed your visit to our hotel. We hope your visit this time has been memorable and you would like to come back again in the near future.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
17 Jun 2024 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo for your recent visit in Kyoto. We appreciate giving a perfect rating on our hotel's review.We are glad to know that you enjoyed your stay with us. We would like to thank you once again for your patronage to the end. Thank you very much.Front Office Manager
by A verified traveler
Posted 25 May 2024
This is the second time I have stayed here visiting family. Overall nice property but there was an issue with guests from Mainland China. They were loud, drunk, rude, and made thenstay less enjoyable. This hotel should review it's travel partners and better vet the groups coming in. The area is good but too many Gaijin tourists who are ruining Kyoto with there boorish behavior. I feel sorry for the locals.
Comment from Hotel Management
25 May 2024 by Front Office Manager, Hotel Management
Dear Mr. STEWART PETER JOSEPHThank you for having your stay with us and spend your precious time to write us your feedback.We are verry happy to hear about your concern. About this matter, we are going to patrol and making sure this does not happen again in the future.We are looking forward to welcoming you again on your future trip to Kyoto.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to give the comment and high score. We are very pleased to hear that you were satisfied with your stay at our hotel. We will try to keep improving our service and hope to have an opportunity to welcome you again in the near future. Front Office Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
2 Jun 2024 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo and taking the time to rate us here. It is always wonderful to find out that our guest has enjoyed his or her stay here. We look forward to being of service to you on your next visit to Kyoto in the near future.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
14 May 2024 by 宿泊支配人, Hotel Management
この度は、三井ガーデンホテル京都三条にご宿泊いただき誠にありがとうございます。ご多忙中にも関わらずご評価をいただきまして、ありがとうございます。当ホテルは来月の10日をもちまして閉館いたします。長きにわたり、ご愛顧いただきまして、誠にありがとうございました。京都にお越しの際は、是非グループホテルをご利用いただけますと嬉しく存じます。宿泊支配人
by A verified traveler
Posted 10 May 2024
The staff were outstanding
Comment from Hotel Management
10 May 2024 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to share your valuable feedback. We are very pleased to hear that you impressd with our staffs. Our staff members who speak English are normally present at the reception to help and support our international guests so, we could correspond with their requests. Once again, we are appriciated for your precious comment. You are warmly welcome back to our hotel in near future.
by A verified traveler
Posted 16 Apr 2024
Staff is extremely friendly and helpful.
Comment from Hotel Management
17 Apr 2024 by Front Office Manager, Hotel Management
Thank you for staying at the Mitsui Garden Hotel Kyoto Sanjo and taking time out of your day to write us this valuable review for us. We are extremely happy to hear that you were satisfied with your stay and we were able to meet your expectations as well as needs. Our staff attempts to provide the best service to assist our customers with their needs so that they can have the best possible experience while traveling. Our facility provides not only an area where customers can sense a feeling of relaxation but also hospitality. We are always looking for room to improve and your review comes in great hand during this process. If we do get the chance we hope to have you stay with us again at the Mitsui Garden Hotel Kyoto Sanjo for your next trip to Kyoto. Again, we thank you for staying with us at the Mitsui Garden Hotel Kyoto Sanjo and we look forward to serving you again. Front Office Manager
by A verified traveler
Posted 14 Mar 2024
Pretty hotel and really enjoyed our room fitting 3 beds. Under bed storage available too. Onsen vanity area was great with skincare and amenities. Only thing is that there is no screen cast or steaming on the tv.
Comment from Hotel Management
15 Mar 2024 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo.We would also like to thank you for taking the time to provide us with feedback on your stay.We are very happy to hear that you were satisfied with your stay at our hotel.For TV, overseas programs are not supported. We apologize for the inconvenience.We look forward to having the opportunity to welcome you again.
