Ratings based on 413 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by kyoto ITOYA hotel, Hotel Management
Thank you for staying with us. We are very happy that you were satisfied with our hotel. If you have any chance coming to Kyoto again, please stay here. We look forward to serving you again!
by A verified traveler
Posted 18 Sep 2024
Very polite staff, room is rather small for 3 persons. Wifi at room (7th floor) was not working (no Internet). Good location close to city centre by walk.
Comment from Hotel Management
22 Sep 2024 by kyoto ITOYA hotel, Hotel Management
Thank you for staying with us. But we are sorry for the wi-fi connection. We will check it. If you come back Kyoto, please stay here again! We look forward to serving you again!
by A verified traveler
Good hotel
Posted 22 Aug 2024 on HotelsI made the decision because of the price, but when I arrived at the accommodation, I was happy to receive a welcome coupon. And the height was the old key, so it represented the atmosphere of Kyoto well. And I liked the size of the market because I was staying alone.
Comment from Hotel Management
25 Aug 2024 by kyoto ITOYA hotel, Hotel Management
Thank you for the review. We're very happy that you were satisfied with our hotel. We're looking forward to seeing you again here.
by A verified traveler
Posted 21 Aug 2024
The breakfast was of great quality. I like that the location is relatively walkable/just a short cab ride away to different sites. The surrounding area is quiet and makes you feel like you are a part of the everyday scenery. It would be better if the hotel can provide lotion in addition to the shampoo/conditioner/body wash. The hotel doesn’t provide daily cleaning (only towel change and taking out trash) unless you stay for more than four nights. Slightly more frequent cleaning would be a huge plus. We stayed for three nights and as much we tried to keep the room clean, the floor still gets a bit messy. Overall a very pleasant stay and the staff is friendly and helpful.
Comment from Hotel Management
25 Aug 2024 by kyoto ITOYA hotel, Hotel Management
Thank you for the review. We're very happy that you were satisfied with our hotel. We're looking forward to seeing you again here.
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
17 Aug 2024 by kyoto ITOYA hotel, Hotel Management
Thank you for the review. We're happy that you like our hotel. We're looking forward to seeing you again here.
by A verified traveler
Posted 5 Aug 2024
The staff were all very nice and super helpful. Room service was very nice as well and respectful of our space and personal items. It was unfortunate that there was no coin laundry or laundry machines inside the hotel, but the laundry rooms were a very walkable distance. Other than that, we had a very nice stay!
Comment from Hotel Management
21 Aug 2024 by kyoto ITOYA hotel, Hotel Management
Thank you for staying with us. We are very happy that you were satisfied with our hotel. But we are sorry that we don't have laundry machine, we will consider about it internally. If you have any chance coming to Kyoto again, please stay here. We look forward to serving you again!
by A verified traveler
Posted 21 Jul 2024
Amazing hotel
Comment from Hotel Management
25 Jul 2024 by kyoto ITOYA hotel, Hotel Management
Thank you for staying with us. We are very happy that you were satisfied with our hotel. If you have any chance coming to Kyoto again, please stay here. We look forward to serving you again!
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by kyoto ITOYA hotel, Hotel Management
Thank you for staying with us. We are very happy that you were satisfied with our hotel. If you have any chance coming to Kyoto again, please stay here. We look forward to serving you again!
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
8 Aug 2024 by kyoto ITOYA hotel, Hotel Management
Thank you for staying with us. We are very happy that you were satisfied with our hotel. If you have any chance coming to Kyoto again, please stay here. We look forward to serving you again!
by A verified traveler
Posted 15 Jul 2024
Super clean and modern. Very pleasant stay !
Comment from Hotel Management
17 Jul 2024 by kyoto ITOYA hotel, Hotel Management
Thank you for staying with us. We are very happy that you were satisfied with our hotel. If you have any chance coming to Kyoto again, please stay here. We look forward to serving you again!
